Banfield Pet Hospital

Reviews

• SC

  Shae Churchman

  3 days ago
  5.0
  Ive always had nothing but great experiences taking my cat here.
• AA

  aspen

  Apr 10, 2026
  5.0
  I initially had a pretty unpleasant experience trying to get my cat neutered, but these ladies are so sweet and phenomenal. At first, Iw as given some attitude and absolutely no information by a front desk lady (i was later informed it was her first day) who also booked me for the complete wrong day after insisting it was Wednesday, then she told me the wrong pick up time for his surgery, the wrong details for his drop off, didn’t tell me about bringing in poop samples like she was supposed to, and just so much more wrong information all while giving me a really snarky attitude. When I came in for his actual surgery the lady at the front was the sweetest angel i’ve ever met and apologized profusely after I got pretty frustrated and i felt was too attitudey with her. I shouldn’t have acted that way but she was an angel throughout. I didn’t catch her name but she had dirty blonde almost brown hair and wore grey scrubs. I also had an amazing interaction with Mckenzie and Sierra who I believe are both shift leads, they gave me so much information and were also so insanely kind and helpful and so patient with my boy. They were so amazing and made me feel so understood. They gave my boy a free pedicure and were so thorough walking me through prices and next steps. They also had a lot of patience with my boyfriend when he had to come pick him up since I was unavailable and I can’t thank them enough for all their help, understanding, and kindness. Keep up the amazing work you truly lovely women 🤍🤍 Rupert thanks you too!!
• JG

  Jake Grimes

  Feb 28, 2026
  5.0
  Dr Burton and all the staff here are absolutely wonderful. They take great care of our dog and we won’t take him anywhere else
• EL

  Eternal Luna

  Dec 11, 2025
  1.0
  I’d give 0 if I could I have gone here for five plus years and unltil his previous doctor left we had no issue. I come back for one appointment and they are trying to tell me my cat who is too nervous to use the bathroom at vets and is very anxious and quite when scared, gave them a poop sample. They tried to tell me that my cat had diarrhea which was NEVER mentioned when I picked him up and then proceeded to try to tell me he had tested positive for round worm. I specifically asked them to leave him in his crate as that’s where he feels most comfortable and not to feed him anything. According to the vet and the clinic they collected a sample from the corner of the cage and all this tells me is that they not only are NOT cleaning their cages but not listening to pet owners and the asks of their pets to ensure the pets are comfortables I took my cat elsewhere because they tried to lie to me and he tested negative at an actual vet who sent a collection kit home educated me on what was needed and ensured I knew not to do it myself as I’m pregnant and can’t be near cat litter. The entire situation is miss handled and genuinely needs the ENTIRE staff replaced if this is how they handle the situation. Especially when an owner questions it when they know their pet. Don’t even get me started on trying to cancel the stupid membership and “care plan” they offer just take your money to an actual vet and get them checked their this is basically a pop up shop for pet mistreatment and aggressive handling. There’s so much more my family has experienced in the past few months with them I’m astonished they are still in business.

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