Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Waco provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
184 reviews
5 stars
112
4 stars
24
3 stars
8
2 stars
3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from friendly and caring interactions to rude and unhelpful staff.
Veterinary Care
While some customers praised the veterinary care and knowledge of the staff, others reported negative experiences, including misdiagnoses and lack of compassion.
Communication Issues
Several reviews highlighted poor communication regarding appointments, treatment options, and pricing, leading to frustration among customers.
Pricing Concerns
Many customers expressed dissatisfaction with the pricing structure, feeling that services were overpriced or that they were pressured into unnecessary treatments.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction and loyalty, while others reported severe dissatisfaction and vowed not to return.
- GAGloria Arp3 days ago5.0They were nice relatable and very helpful and very cheap compared to other vets and was very easy and quick
- KDKERRIE DAVIDSONDec 27, 20255.0Awesome pet care!! Dr. Santana is a blessing!
- DDDonna DavisDec 5, 20251.0First time appointment after booking online 3 weeks in advance for the puppy package offered. Arrived early for our scheduled in room visit for our 9 week old miniature yorkie. Noone was at front counter waited 10 mins for assistance. Was taken in room and weighed pup and said he was 2 1/2 pounds, we have scale and he was only 1lb 13 oz 7 days prior she left us sitting in room I turned on scale and weighed him because I wanted to ensure it was accurate and he was exactly 2lbs even! 15 mins went by before for front counter assistant to come in and tell me I need to fill out paperwork for a DROP OFF appt. No ma'am thats not what we scheduled for. She stated that the doctor left for lunch. I asked why would the doctor leave knowing there was scheduled appointments? She said she didnt know she would get technician. Who comes in 10 mins later to say they had emergencies and they were running behind. I said it isnt my fault and they could have called and asked me to come later vs trying to have me drop off my dog or wait a hour for the doctor's lunch. She rolled her eyes and said well we are short staff too. Again not my problem and we never leave our dogs unattended and she said they dont do in room exams, well why is that an option listed when making appointment? No response just got quiet and we had a starring match for a good 3 mins until I asked if this is how they always do business and handle their customers and she said well no and I asked why was this my treatment on my first time here and how could they be ok with providing such horrible service? Then said weight wasn't even recorded accurately so I sure wouldnt be leaving my dog and stated this place would not be for us and me, my children, and our puppy walked out. She sarcastically said have a nice day and my response was have the day you deserve and I'll be leaving a review and then the technician said that's good for you! TEN OUT OF TEN DO NOT RECOMMEND! Went right outside and called our veterinary clinic and scheduled his appointment with them!
- DCDeonte CaryDec 5, 20251.0First time appointment after booking online 3 weeks in advance for the puppy package offered. Arrived early for our scheduled in room visit for our 9 week old miniature yorkie. Noone was at front counter waited 10 mins for assistance. Was taken in room and left sitting 15 mins for front counter assistant to come in and tell me I need to fill out paperwork for a DROP OFF appt. No ma'am thats not what we scheduled for. She stated that the doctor left for lunch. I asked why would the doctor leave knowing there was scheduled appointments? She said she didnt know she would get technician. Who comes in 10 mins later to say they had emergencies and they were running behind. I said it isnt my fault and they could have called and asked me to come later vs trying to have me drop off my dog or wait a hour for the doctor's lunch. She rolled her eyes and said well we are short staff too. Again not my problem and we never leave our dogs unattended and she said they dont do in room exams, well why is that an option listed when making appointment? No response just got quiet and we had a starring match for a good 3 mins until I asked if this is how they always do business and handle their customers and she said well no and I asked why was this my treatment on my first time here and how could they be ok with providing such horrible service? I stated this place would not be for us and me, my children, and our puppy walked out. She sarcastically said have a nice day and my response was have the day you deserve and I'll be leaving a review and then the technician said that's good for you! TEN OUT OF TEN DO NOT RECOMMEND! Went right outside and called our veterinary clinic and scheduled his appointment with them!
- SKScott KumaNov 24, 20255.0Solid stuff, quick with the drop off appointments and easy to schedule. Very communicative when your animal is left there and they are telling you what is needed and if they are able to accommodate them that day
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Waco offer?
Banfield provides a full range of veterinary services including preventive care, vaccinations, dental care, spay/neuter, microchipping, nutrition advice, parasite control, DNA testing, and end of life care.
What are the operating hours for Banfield Pet Hospital in Waco?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM, with closures on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours they offer urgent care advice and can provide referrals. Outside of hours, please contact your local emergency hospital.
Can I schedule an appointment online or through an app at Banfield Pet Hospital?
Yes, you can schedule appointments online via their website or use the Banfield app available on iOS and Android for easy booking and access to services.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package that includes exams, vaccines, diagnostics, nutrition consultations, and dental care with automatic renewal options and monthly payment plans.
How can I access veterinary care remotely with Banfield?
Clients with an Optimum Wellness Plan can use Vet Chat™ on the Banfield app to get 24/7 general pet care advice and triage support from a veterinarian remotely.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you and your pet visit together, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet stores or grooming services in Waco?
Yes, Banfield is near PetSmart, which offers pet grooming and pet store services, making it convenient for customers to combine visits for veterinary care and pet supplies.
Are there dining options nearby Banfield Pet Hospital in Waco?
Yes, several dining options are nearby including Our Breakfast Place for brunch, The Egg & I Restaurants for American fare, and Wingstop for fast food, ideal for grabbing a meal before or after your visit.
What other local amenities are close to Banfield Pet Hospital that might benefit customers?
Nearby amenities include Academy Sports + Outdoors for sporting goods, 7-Eleven convenience store for quick supplies, and several nail and beauty salons like Star Nails and Luxor Nails & Spa for personal care errands during your visit.