Banfield Pet Hospital

Reviews

• CM

  Christina Marin

  Jan 30, 2026
  5.0
  Revised: Im giving them 5 stars because they really care about your experience. So if you have a bad experience Id encourage you to send them and email and they will try to make it right. Also, Dr. Williams is amazing 👏
• AJ

  Abigail Joseph

  Jan 16, 2026
  1.0
  I took my cat here for several years. The communication was always very unclear and they didn’t seem very equipped to treat cats. For example, a tech told me that my cat was difficult and she might need anesthesia for expressing anal glands in the future. When my cat was sick, a vet made vaguely threatening comments about her wellbeing if we didn’t get further treatment while also telling us that it was impossible to know what was wrong or if the treatment would work. We recently switched to a new vet and the difference is jarring. The techs have said every time we’ve come in that my cat (the same one) handles procedures like anal glad expression very well (while fully awake). Our new vet also told me that my cat had a very serious result from bloodwork taken at Banfield, but our vet at Banfield never even mentioned it to us. Because we were not made aware, we are having to deal with the fallout from this result a year later.
• GA

  Gloria Arp

  Jan 10, 2026
  5.0
  They were nice relatable and very helpful and very cheap compared to other vets and was very easy and quick
• KD

  KERRIE DAVIDSON

  Dec 27, 2025
  5.0
  Awesome pet care!! Dr. Santana is a blessing!
• DD

  Donna Davis

  Dec 5, 2025
  1.0
  First time appointment after booking online 3 weeks in advance for the puppy package offered. Arrived early for our scheduled in room visit for our 9 week old miniature yorkie. Noone was at front counter waited 10 mins for assistance. Was taken in room and weighed pup and said he was 2 1/2 pounds, we have scale and he was only 1lb 13 oz 7 days prior she left us sitting in room I turned on scale and weighed him because I wanted to ensure it was accurate and he was exactly 2lbs even! 15 mins went by before for front counter assistant to come in and tell me I need to fill out paperwork for a DROP OFF appt. No ma'am thats not what we scheduled for. She stated that the doctor left for lunch. I asked why would the doctor leave knowing there was scheduled appointments? She said she didnt know she would get technician. Who comes in 10 mins later to say they had emergencies and they were running behind. I said it isnt my fault and they could have called and asked me to come later vs trying to have me drop off my dog or wait a hour for the doctor's lunch. She rolled her eyes and said well we are short staff too. Again not my problem and we never leave our dogs unattended and she said they dont do in room exams, well why is that an option listed when making appointment? No response just got quiet and we had a starring match for a good 3 mins until I asked if this is how they always do business and handle their customers and she said well no and I asked why was this my treatment on my first time here and how could they be ok with providing such horrible service? Then said weight wasn't even recorded accurately so I sure wouldnt be leaving my dog and stated this place would not be for us and me, my children, and our puppy walked out. She sarcastically said have a nice day and my response was have the day you deserve and I'll be leaving a review and then the technician said that's good for you! TEN OUT OF TEN DO NOT RECOMMEND! Went right outside and called our veterinary clinic and scheduled his appointment with them!

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