Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Waco provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
179 reviews
5 stars
109
4 stars
24
3 stars
8
2 stars
3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback is mixed regarding staff attitude; while some customers praised the kindness and professionalism of vet techs, many reported rudeness and lack of empathy from veterinarians.
Care Quality
Several customers expressed dissatisfaction with the quality of care, citing misdiagnoses and ineffective treatments, while others praised the thoroughness and compassion shown by certain staff members.
Pricing Transparency
Many reviews highlighted concerns about high costs and unclear pricing, particularly regarding the wellness plan and additional charges for services.
Customer Experience
Customers reported long wait times and poor communication, leading to frustration and a feeling of being undervalued.
Emergency Care
Numerous reviews indicated a lack of urgency and compassion in emergency situations, with some customers feeling their pets were not given appropriate care when needed.
- SESusan EnglishOct 17, 20251.0The female so called herself, (doctor) said my doggie needed an xray. Funds were short, I hesitated and then she said or euthanize and laughed about it.I have been trying to forget it nd I can't! No empathy.
- EMEmma MillerSep 24, 20251.0Brought my cat in here for an ear infection on the 3rd of September, they did an exam to determine if it was mites or an infection, to which they came to the conclusion that it was an infection. The vet tech was amazing and very helpful and kind, especially when talking about finances, but the actual vet herself was very rude. I had asked if I could get the medicine elsewhere since they were selling the medicine my cat needed for over double the price of anywhere else, and she made me feel bad about it, though I couldn’t really afford the medicine from them specifically. Fast forward to today, September 24th, I have noticed my cats ears are filthy again and he is shaking his head and scratching his ears again after paying $200 at the clinic thinking that would fix it. I did everything I needed to, I cleaned his ears once a week and used his ear drops twice a day, ensuring the medicine was going all the way in and using enough for it to of worked. I called today to let them know that after paying them to treat my cat and their treatment literally didn’t work at all, they said I would need to repay just for them to look again. I understand having to pay for more medication, but I should not have to pay AGAIN for their mistake of not diagnosing my cat right, especially after paying them to test if he had mites or an ear infection, just for them to give me medicine that supposedly treats both. They seem more money hungry than anything. Our vet tech was amazing though and did such a great job at explaining everything and making sure we felt comfortable with what we were doing.
- RBRachel BohannanSep 23, 20255.0I love these guys! My cat? Maybe slightly less so, but that’s because he has to grudgingly admit that going to the vet does actually make him feel better. The doctors are personable, knowledgeable and friendly, the vet techs are great and patient, and really work to make sure both humans and pets are comfortable. We’ve been able to get appointments quickly as needed. They also are very transparent with pricing and working with you to make sure you get exactly what your pet needs but not more.
- JRJani RodriquezSep 15, 20255.0I’ve been using Banfield for many years. They have taken great care of my pups. Always great service and very professional.
- NPN PSep 12, 20251.0Beware of the wellness plan scam they talk you into signing but failed to mention if you don’t want it after 30 days-you’re still obligated to pay the full year or they will send you to a collection agency! One x-ray to view, my dogs shoulder would have cost me $400-$600, I don’t see the benefit of that plan!! I just want out. I wish I never set foot in that place PLEASE CANCEL
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Waco offer?
Banfield provides a full range of veterinary services including preventive care, vaccinations, dental care, spay/neuter, microchipping, nutrition advice, parasite control, DNA testing, and end of life care.
What are the operating hours for Banfield Pet Hospital in Waco?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM, with closures on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours they offer urgent care advice and can provide referrals. Outside of hours, please contact your local emergency hospital.
Can I schedule an appointment online or through an app at Banfield Pet Hospital?
Yes, you can schedule appointments online via their website or use the Banfield app available on iOS and Android for easy booking and access to services.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package that includes exams, vaccines, diagnostics, nutrition consultations, and dental care with automatic renewal options and monthly payment plans.
How can I access veterinary care remotely with Banfield?
Clients with an Optimum Wellness Plan can use Vet Chat™ on the Banfield app to get 24/7 general pet care advice and triage support from a veterinarian remotely.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you and your pet visit together, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet stores or grooming services in Waco?
Yes, Banfield is near PetSmart, which offers pet grooming and pet store services, making it convenient for customers to combine visits for veterinary care and pet supplies.
Are there dining options nearby Banfield Pet Hospital in Waco?
Yes, several dining options are nearby including Our Breakfast Place for brunch, The Egg & I Restaurants for American fare, and Wingstop for fast food, ideal for grabbing a meal before or after your visit.
What other local amenities are close to Banfield Pet Hospital that might benefit customers?
Nearby amenities include Academy Sports + Outdoors for sporting goods, 7-Eleven convenience store for quick supplies, and several nail and beauty salons like Star Nails and Luxor Nails & Spa for personal care errands during your visit.