Banfield Pet Hospital

Reviews

• ES

  Enrique Sanchez

  Apr 9, 2026
  2.0
  I had originally been with Banfield since I found my calico cat as a kitten. My family used them for my family dog when I was growing up. However, due to some recent level of care, I feel that Banfield is not appropriately equipped to handle what needed/needs to be done. 1. I had to take my cat to an emergency vet who diagnosed her with FIC and an inflamed bladder. They instructed me to follow up with my vet to confirm after treatment that the bladder is no longer inflamed. In doing so the technician said that they wouldn't be able to see the bladder with ultrasound as the machine couldn't do that, and that the only other way was pulling a sample for a UTI test. A sample was pulled and they said "Yes she has a UTI, we need to now do a culture test to determine which bacteria before giving her antibiotics". I paid the $300. They called and said "Oh actually the culture test came back negative, so it must have been a contaminated sample". Its concerning that this happened and makes me question the level of cross contamination that is happening. 2. I don't believe that I have ever actually met the vet in person. Every time that I brought her in for an appointment, I did the intake with the technician and they took her back and it was always a phone call. The phone calls never felt connected, it felt rushed and as a first time pet owner I am still always learning and look to the experts for clarification and help. 3. In PetSmart, they sell prescription food. Banfield just gave me the card and said "You'll have to go to check out in order to get the food". Little did I know (or see) the prescription food was out in the open on the opposite wall. I think a level of care the technicians should do is walk the owner over and show them "This is the food you'll need to purchase, show the cashier the prescription card, and you can purchase it". Because in short I didn't buy the one that was also urine and stress, just urine. Sure that's partially on me, but as an owner who needs answers and is confused with the events happening, a little bit can still go a long way. All in all, I no longer recommend Banfield. Especially DO NOT DO the care plans. All it does is say "Hey owner don't pay the services now, one monthly payment over time will pay it all back". As the agent I spoke with over the phone said "You're basically taking out a Line of Credit with this". Again sure that can be on me but it was sold more so that it's discounted services because you have the plan.
• CM

  Christina Marin

  Jan 30, 2026
  5.0
  Revised: Im giving them 5 stars because they really care about your experience. So if you have a bad experience Id encourage you to send them and email and they will try to make it right. Also, Dr. Williams is amazing 👏
• AJ

  Abigail Joseph

  Jan 16, 2026
  1.0
  I took my cat here for several years. The communication was always very unclear and they didn’t seem very equipped to treat cats. For example, a tech told me that my cat was difficult and she might need anesthesia for expressing anal glands in the future. When my cat was sick, a vet made vaguely threatening comments about her wellbeing if we didn’t get further treatment while also telling us that it was impossible to know what was wrong or if the treatment would work. We recently switched to a new vet and the difference is jarring. The techs have said every time we’ve come in that my cat (the same one) handles procedures like anal glad expression very well (while fully awake). Our new vet also told me that my cat had a very serious result from bloodwork taken at Banfield, but our vet at Banfield never even mentioned it to us. Because we were not made aware, we are having to deal with the fallout from this result a year later.
• GA

  Gloria Arp

  Jan 10, 2026
  5.0
  They were nice relatable and very helpful and very cheap compared to other vets and was very easy and quick
• KD

  KERRIE DAVIDSON

  Dec 27, 2025
  5.0
  Awesome pet care!! Dr. Santana is a blessing!

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