Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Temple provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
165 reviews
5 stars
110
4 stars
17
3 stars
11
2 stars
6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Caring Staff
Many customers praised the staff for their kindness, attentiveness, and genuine care for pets.
Mixed Experiences
While some visits were positive, others reported inconsistent care and experiences, particularly with specific veterinarians.
Concerns with Pricing
Several reviews mentioned dissatisfaction with pricing, hidden fees, and upselling of services, leading to frustration among clients.
Communication Issues
Customers expressed concerns about poor communication, particularly regarding appointment scheduling and treatment explanations.
Wellness Plans
The wellness plans were appreciated by some for their value, but others felt trapped by the terms and conditions.
- TWTiffany WilmNov 9, 20255.0Banfield in Temple, Texas really cares about your babies. They took care of my Biscuit after he went through an tragic event.. getting bit by a dog at 8 weeks old. They ensured he was safe and healthy, and now Biscuit is on a health plan to ensure that he continues a healthy journey.
- CCCarrie ClarkOct 1, 20255.0🌟🐾🌟 🐾 🌟 🐾 🌟 🐾 🌟 “You don’t know me, but you saved me.” – Stella, a very good girl Hi. My name is Stella. I’m 35 pounds of sass, wiggles, and stubborn opinions. And today… I’m alive. Yesterday, I wasn’t supposed to be. I had a really scary reaction coming out of anesthesia. I seized. Over and over. It didn’t look good. But instead of giving up on me, the team at Banfield refused to let go. Dr. Dutta — I don’t even know how to bark your name right, but I know your hands kept me here. You and your team stood by me for hours. HOURS. One of the other techs even came in on her day off just to bring food so the rest of the team could stay with me. No one wanted to leave me, not even for a second. Banfield isn’t even open overnight. But they found a way to make sure I was safe and monitored. My mom called to check in constantly, and every single person knew my name. Every single one of them knew my story. They didn’t just save a dog. They gave my mom her best friend back. They made sure I got to come home and boss around my giant brother. They made it possible for me to strut into my mom’s kitchen today like nothing happened and demand anchovie dog treats like the little queen I am. And when my mom tried to bring them something — food, flowers, anything — they just said: “Just bring Stella back happy and healthy. That’s all we want.” Who does that? Who loves that hard for someone else’s dog? These people. These heroes. So from me and my mom — thank you. Thank you for holding on when my little body couldn’t. Thank you for seeing me as Stella, not just a case file. Thank you for giving me more sunbeams to nap in. I don’t know how I’m still here. But I am. And it’s because of you. With infinite tail wags and anchovy breath, Stella
- KFKimberly FosterJul 13, 20254.0It was great! We were checked in and shown to a room right away! The nurses and doctor were oh so very knowledgeable and let us know every step of what would happen, time frame, and answered all our questions. The only downside was checkout; it was almost longer than the actual appointment. We're still not sure what happened there....we were in line for so long!
- LWLawanda WalkerJul 4, 20251.0Walked up to the desk to ask a simple question before I could get the words Out of my mouth The young lady at the counter cut me off and told me she couldn’t help me. I’d be better asking the people that worked at the store. Not even knowing what my full question was, I attempted to finish my original question which I did not get to finish the second time when she told me the vet couldn’t give me advice unless we were a client. I assured her I was not asking for advice on medical care. I was asking for advice on a substitution or if there were even any substitutions on the product I was seeking out when again she told me they were not allowed to even give that advice. It’s OK if you can’t give me the answer I need, but your approach was extremely rude condescending and unprofessional. I’m so sorry you had to put your phone down long enough to have a conversation with another human, but I was left extremely unimpressed by my encounter with this company today. That being said. You lost a client before you could even gain one. Kindness goes a very long way.
- DJDawn JonesJun 10, 20255.0The staff was friendly and knowledgeable. They gave us flea treatment that worked for our fur baby.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Temple?
Banfield Pet Hospital in Temple is open Monday through Saturday from 7:00 AM to 6:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours you can call for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What types of preventive pet health care services are offered at Banfield Pet Hospital?
Banfield provides preventive care treatments such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan and how does it work?
The Optimum Wellness Plan covers annual preventive care like head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It is a recurring annual plan that can be paid monthly or in full, but it is not insurance and does not cover treatment for abnormal conditions.
How can I pay for the Optimum Wellness Plan?
You can pay for your wellness plan monthly via automatic withdrawal from a bank account or credit card, or choose to pay the full amount upfront at enrollment.
What appointment types are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, and virtual visits available for Optimum Wellness Plan clients.
Where is Banfield Pet Hospital located in Temple, TX?
Banfield Pet Hospital is located at 3550 S General Bruce Dr, Temple, TX 76504, USA.
How can nearby PetSmart be useful to Banfield Pet Hospital customers?
After or before your visit to Banfield Pet Hospital, you can visit nearby PetSmart for pet supplies and grooming services, making it convenient to take care of your pet's needs in one area.
What dining options are near Banfield Pet Hospital for customers waiting during appointments?
Nearby dining options include Pizza Hut Express and Chipotle Mexican Grill, where customers can grab a quick meal while their pets receive care.
Are there any technology stores near Banfield Pet Hospital?
Yes, nearby stores like Best Buy and Geek Squad offer electronics and IT services, useful if you need to shop or repair devices while in the area.