Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Calling all dogs and cats of Austin! Our South location is here to provide quality care for pets in our community. Beyond routine check-ups, we offer general services like routine vaccinations, microchipping, comprehensive exams, illness and injury care, and more.
Our pet hospital, staffed by our passionate and dedicated team, is equipped to provide a range of services to support the wellbeing of your best friend. Whether they need testing or diagnostics our veterinarians and vet techs are dedicated to keeping your dog or cat healthy and happy.
We are accepting new patients now.
Please note: Starting in September, all your pet’s dental and surgical needs will be handled at Austin Saltillo. This change will help free up appointment availability at our other locations.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.3
218 reviews
5 stars
95
4 stars
31
3 stars
12
2 stars
15
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times on the phone, unhelpful front desk staff, and lack of communication regarding appointments and care.
Veterinary Care
While some customers praised the veterinary care provided, others reported serious issues, including misdiagnoses, lack of thorough examinations, and inadequate treatment.
Appointment Issues
Many customers expressed frustration with appointment scheduling, including being turned away, appointments not being honored, and long wait times for service.
Compassion and Empathy
Several reviews noted a lack of compassion from staff during difficult situations, such as euthanasia, leading to feelings of betrayal and disappointment.
Mixed Experiences
Some customers had positive experiences with specific staff members or locations, but overall, there was a significant number of negative experiences reported.
- APandrea priceNov 15, 20254.0Dr Zap at Brodie office has been really great with my difficult dog.
- CPCarly PlegerOct 9, 20251.0I was 8 minutes late to an appointment for my dog that had a horrible UTI and was refused care. Been a wellness plan member for 5 years. My dog gets UTIs often so I’m used to bringing in her sample in rather than leaving her there for 6 hours. I had her fresh urine sample (refrigerated) and was refused care because of 8 minutes. I was leaving town the next day and needed her to be seen so I rescheduled an appointment online for an hour later and sat in my car waiting. Got a call 10 minutes before the appointment that the time slot was not actually available and I wasted an hour of my life. The only place that could see her after Banfield screwed me was an ER. I got the BEST care from VEG (south Lamar). Truly incredible place and I highly recommend. The vet did an ultrasound (no charge) and went over that and her UA results with me. Turns out it showed excessive struvite crystals in her urine which can predispose her to more frequent UTIs. The vet at VEG gave me a prescription for urinary diet food to help decrease crystal formation. Something never mentioned or caught after 5 years and multiple UTIs with Banfield. A $600 ER vet bill for a UTI with dog urine I collected MYSELF that Banfield refused to do anything with is worth it for competent care for my dog.
- RPRichard PitchfordSep 15, 20255.0We went to the Banfield on Brodie Lane and a very helpful lady behind the desk named Kay gave us some great advice since they weren't able to get us in and even called around for us...Thank you Kay... we will be back. Richard and Jeremy Pitchford
- JCJuanita CabelloSep 15, 20255.0I love working with the staff at Banfield. They care about your pets. They are the best.
- VVVicki VegaSep 10, 20253.0The care with the vet is good. But when I call to make an appointment it takes 15 to twenty minutes to have that done.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Sunset Valley provide for pets?
We offer a range of services including preventive care, vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, comprehensive exams, microchipping, DNA testing, spay/neuter, and end of life care.
What are the operating hours of Banfield Pet Hospital in Sunset Valley?
Our hospital is open Monday, Tuesday, Wednesday, Friday from 7:00 AM to 6:00 PM; Thursday and Saturday from 7:30 AM to 6:00 PM; Sunday from 9:30 AM to 5:00 PM. We are closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, we do not provide emergency care. However, during hospital hours, you can call us for urgent care advice and possible referrals. Outside those hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and discounts on treatments for abnormal conditions. Plans automatically renew annually unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital in Sunset Valley?
You can schedule an appointment online via our website or use the Banfield app on iOS or Android. Appointments require advance booking.
Where is Banfield Pet Hospital located?
Our hospital is located at 5207 Brodie Lane, Suite 170, Sunset Valley, TX 78745, USA.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Near Banfield, you can visit PetSmart, which offers pet services and products, to shop for your pet's needs either before or after your veterinary visit.
Are there any nearby dining options close to Banfield Pet Hospital in Sunset Valley?
Yes, nearby you can find restaurants like Dickey's Barbecue Pit, BJ's Restaurant & Brewhouse, Which Wich Superior Sandwiches, and Crumbl - Sunset Valley for a variety of meal options before or after your visit.
What shopping centers and stores are near Banfield Pet Hospital for additional errands?
Sunset Valley Homestead Shopping Center is nearby, along with stores such as Ulta Beauty, Burlington, Babies"R"Us, Five Below, Mattress Firm, and Charming Charlie, making it convenient to combine pet care with shopping trips.