Petco

4.2
818 reviews

About

Pet StorePet supply store
Visit your Sugar Land Pet Store located at 3326 Highway 6 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3326 Hwy 6, Sugar Land, TX
77478, United States

Hours

Reviews

4.2
812 reviews
5 stars
478
4 stars
177
3 stars
70
2 stars
32
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of exceptional service from individual employees.

Store Cleanliness

The store was generally reported as clean and well-organized, although some reviews noted areas for improvement.

Product Availability

While many customers found the store well-stocked, there were complaints about specific items being out of stock or discrepancies between online and in-store availability.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing higher in-store prices compared to online and concerns about price increases on certain items.

Grooming Services

Mixed feedback on grooming services, with some customers praising individual groomers while others reported unsatisfactory experiences.
  • JL
    Ja`Coby Lundy
    3 days ago
    1.0
    Visited this location to help find some deodorizer spray for my pet. I obviously knew the correct area since the letters are HUGE to direct me where to go. I approached the associate with Glasses & Pigtails that was working in the birds section. Asked her for assistance instead of taking me back over to the area to assist me, she pointed and said YOU SEE WHERE IT SAYS “CATS” its over there.. well Duhhh, wouldn’t you think I know where to go to look since the size if the letters were big as Hell.. worst customer service ever. Not to mention no one else were to be found for help as well.. smh.
  • DH
    Deb Herod
    Nov 12, 2025
    4.0
    I bought a container of super worms but when I got home to feed them to my dragon, they were all dead. I had to drive back to the store. The clerk told me I could exchange them for another container. I was able to exchange them without an issue but was annoyed at having to drive back to the store.
  • VV
    Vinny
    Nov 11, 2025
    5.0
    Stylist Daphne was exceptional! Our dog is typically anxious around strangers, but Daphne knew exactly how to make both us and our pup feel comfortable. Even the veterinary staff at the HHS Clinic were unable to trim her nails, yet Daphne completed the grooming with ease and confidence. She was prompt, professional, and highly skilled. All four employees we interacted with provided excellent service. We highly recommend this Petco.
  • CL
    C LeBlanc
    Nov 7, 2025
    5.0
    This store always has what I need for my cat and the employees know about their inventory and will help you find anything. Very friendly service!
  • JM
    Jaime McGill
    Nov 4, 2025
    5.0
    I prefer the Sugar Land location over Missouri City Location because I always have great service in the grooming department. I always request Kristy because she is very knowledgeable, friendly, helpful, and caring. Every product she’s recommended has always been good. Also, I must add that I get great customer service at the checkout register too!

Frequently Asked Questions About Petco

Does the Petco Sugar Land location have a vet hospital?

No, Petco Sugar Land does not have a full-service vet hospital.

Does Petco Sugar Land offer vaccinations?

Yes, Petco Sugar Land provides vaccinations.