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Petco

4.2
(899 reviews)

Business Details

522 Sawdust Rd, Spring, TX
77380, United States
(281) 292-7801

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Spring. Visit your local Petco at 522 Sawdust Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Spring Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
522 Sawdust Rd, Spring, TX
77380, United States

Hours

Reviews

4.2
899 reviews
5 stars
548
4 stars
172
3 stars
82
2 stars
31
1 star
66

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including poor handling and communication.

Store Condition

Customers noted that the store is in need of renovations, with complaints about cleanliness and organization.

Customer Service

Mixed feedback on customer service experiences, with some praising it while others reported rudeness and unprofessional behavior.

Product Availability

Customers expressed frustration with the store's inventory, citing frequent stock shortages and expired products.
  • MW
    Michelle W
    6 days ago
    4.0
    Manager is not very customer friendly.
  • KS
    Katheryng Salgado
    Feb 21, 2026
    4.0
    Feels more mom and pop, needs renovations and way better lighting
  • TS
    Tonya Schaubert
    Feb 18, 2026
    5.0
    The worker were super helpful friendly and nice
  • AR
    Alex Rangel
    Feb 7, 2026
    1.0
    Scammers, I signed up for the Vital Care Premier. The said cancel anytime. I tried to cancel today and the said I’m in a year long term…. Insane.
  • JM
    Jessica Mendoza
    Jan 18, 2026
    1.0
    I had a very uncomfortable and disappointing experience at this Petco location today. My husband and I went in to purchase a fish and a fish tank. At checkout, the associate (Dakota) refused to sell us a fish, stating that buying a tank and a fish on the same day was “a problem.” When asked to clarify, he said the decision was based on his personal preference and feelings, not on any clearly stated Petco policy. He repeatedly emphasized that he “has the right to refuse service,” including stating that he could refuse service to both my husband and me. The way this was communicated felt unprofessional and disrespectful, and it came across more like a power trip than customer service. My husband explained he has experience with fish care, including personal experience and exposure through a family member who owns a fish business, and that he is familiar with proper care, protocols, and procedures. Despite this, he continued to deny the sale without referencing any official policy. When I directly asked if this was simply his biased personal opinion, he became quiet and noticeably hesitant, and his co worker jumped in to help him by stating pet co does have the right to refuse services if they believe the pet will not be in good care. That’s what should have been said to us from jump. NOT Dakota feelings. What made this situation even more concerning was that while we were in the store, we observed him sell live mice to another customer (an older white gentleman) without issue, while denying service to us. The inconsistency in treatment was uncomfortable and raised serious concerns. Refusing service based on personal discretion not only creates a negative customer experience, but it also prevents Petco from making sales. As a result of this interaction, Petco has lost a loyal customer of over 10 years. I fully respect animal welfare, but decisions should be based on clear company policy—not personal feelings applied inconsistently. I hope management reviews this situation to ensure professionalism, consistency, and fair treatment of all customers

Frequently Asked Questions About Petco

Does the Petco Grogan's Mill location have a vet hospital?

No, Petco Grogan's Mill does not have a full-service vet hospital.

Does Petco Grogan's Mill offer vaccinations?

Yes, Petco Grogan's Mill provides vaccinations.

Brand Certified Facts from Petco

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Certified March 01, 2026Yext Knowledge Graph
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