Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
199 reviews
5 stars
148
4 stars
18
3 stars
10
2 stars
5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the caring and compassionate nature of the staff, particularly Dr. Van De Steene, who is frequently mentioned for her exceptional care and communication.
Service Quality
Overall, the quality of veterinary care received positive feedback, with many customers noting successful treatments and thorough explanations from the veterinarians.
Communication Issues
Several reviews highlighted problems with communication, including lack of follow-up calls and delays in informing pet owners about their pets' status.
Appointment Process
Customers expressed frustration with the appointment and check-in process, citing long wait times and confusion regarding scheduling.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about unprofessional behavior from some staff members and disorganization in handling appointments.
- SRstarla roachSep 9, 20255.0Dr Vandisteen is the best vet ever. She has taken care of our animals for almost 10 years. We love her & her office staff!
- ABAbigail BrisenoSep 3, 20255.0I had an overall great experience and it wasn’t too bad a price for everything they did I took my 5 year old yorkie/Shih Tzu in because she wasn’t feeling good I made my appointment at 5 am for a 10 am I was trying to get her in as early as I could because one I get really anxious when my baby is not feeling good and secondly I didn’t wanna call of work but I would do anything for my baby and just as I was about to call off I got a text saying I could drop her off at 7:30 if I would like I said yes and got there theyvet tech came out took her back I was very anxious and scared as this was the first time I had ever had to take her to the vet and I also have never left her anywhere that wasn’t at home I think my baby was nervous to but I left her there they called me around 9 to tell me the diagnosis and everything they reconnected me to do I was as well anxious about pricing because I was in between checks so I was broke to say the least so when the young lady told me it’s was 400 my mouth was on the floor I didn’t know how I was going to come up with that kinda money but i asked if they had something that could help bring down that price and they offer Optimum Wellness Plans which got my price down the 151 but since my girl need some medications it came out to 187 and my monthly payment for the wellness plan is 78 but that a big difference between 400 after one more test they needed to run I got a call back she was ready for pick up around 11:30 when it came to pick up they had her ready for me and her medication they explained to me how to give them to her and she has a check up in three weeks I already see a big difference in her behavior form this morning my visit was on 09/03/25
- DVDiana VillarrealAug 7, 20255.0Dr. Van de Steene and the staff are amazing. Definitely recommend!
- LOLorrie OyerJun 27, 20255.0Very caring vets and staff. The receptionists are super nice and are happy to chat between phone calls. My very sick cat has almost fully recovered, too.
- LLLuigi LuperiniJun 26, 20255.0They are busy, but they care for your pet
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice or referrals. For emergencies outside these hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care like exams, vaccines, early diagnosis, nutritional consults, and dental care, designed to keep your pet healthy year-round.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online at Banfield's website or through their app, with a quick link provided for easy access.
Is Banfield Pet Hospital located near any urgent care facilities for human emergencies?
Yes, Banfield in Spring is near Memorial Hermann-GoHealth Urgent Care, which provides emergency room and medical services for humans.
What dining options are available near Banfield Pet Hospital for visitors and pet owners?
Nearby dining includes Tarka Indian Kitchen, MOD Pizza, Chronic Fries, Urban Bird Hot Chicken, B.GOOD, Pokemoto Hawaiian restaurant, JINYA Ramen Bar, and more, offering a variety of cuisines for visitors before or after their appointments.
Are there any pet-related services close to Banfield Pet Hospital?
Yes, Natural Pawz pet groomer and pet store is nearby, providing additional pet services and retail options for pet owners visiting Banfield.
Does Banfield Pet Hospital have wheelchair accessible facilities and do I need an appointment?
Yes, Banfield has wheelchair accessible restrooms and requires appointments for services to ensure proper scheduling and care.