Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
They failed to accurately and completely diagnose my sweet dog and she suffered an agonizing death for 10 days. When we tried to cancel the Optimum Wellness plan (we payed for almost 9 years) after she passed, they demanded we keep paying until the year was done. Horrible, horrible service. Never again!! Pet lovers stay away!
Money trap and poor professionalism
AC
Angel Chambers
Mar 15, 2026
5.0
Dr Barquet is compassionate and caring. She wants to keep your fur baby alive and healthy!! My while family sees her.
RR
Ronin Xymox (Ronin)
Mar 14, 2026
5.0
My brother recently had to make the heartbreaking decision to put down his beloved dog, and the team at Banfield Pet Hospital handled the situation with incredible compassion and professionalism. From the moment we arrived, the staff treated both my brother and his best friend with kindness, patience, and respect.
They understood how difficult the moment was and gave my brother all the time he needed to say goodbye. The entire team was gentle, supportive, and truly caring throughout the process. It meant so much to have people who clearly care about both the pets and the families who love them.
We’re very grateful to the staff at Banfield for helping make such a painful moment a little easier. Thank you for treating my brother and his dog with such dignity and compassion.
Gone but not forgotten.
TU
Tj Urban
Dec 7, 2024
5.0
Favorite Banfield out of all the states I've lived in.
HD
Hannah Dilworth
Mar 15, 2022
5.0
Great staff very helpful and friendly. Me and my dog love them
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours for Banfield Pet Hospital in Spring, TX?
Banfield Pet Hospital in Spring, TX is open Monday through Saturday from 8:00 AM to 5:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and be referred to an emergency hospital if needed.
Can I use a mobile app to schedule an appointment or access veterinary advice at Banfield?
Yes, you can schedule an appointment through the Banfield app and Optimum Wellness Plan clients can access 24/7 veterinary advice via Vet Chat™ in the app.
What preventive pet healthcare services are offered at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan and how can I pay for it?
An Optimum Wellness Plan provides annual preventive care with exams, vaccines, diagnostics, dental care, and nutrition consultations. Payments can be made monthly via automatic withdrawals or paid in full at enrollment.
How is Banfield keeping pets and people safe during COVID-19?
Banfield implements safety precautions like encouraging drop-offs, increased cleaning, and offers telehealth services through Vet Chat™ to minimize contact. Please call ahead to prepare your visit.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required at Banfield Pet Hospital to ensure your pet’s needs can be properly met.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby you can visit PetSmart for pet grooming and supplies, and PetSmart Dog Training for professional pet training services, making it convenient to handle several pet needs in one trip.
Which shopping centers and department stores are close to Banfield Pet Hospital?
Grand Parkway Marketplace, Burlington, Ross Dress for Less, and T.J.Maxx are nearby, allowing customers to combine pet care visits with shopping and errands.
What dining options are available near Banfield Pet Hospital in Spring?
You can enjoy a meal or snack at MOD Pizza or Cinnaholic nearby, perfect for grabbing food before or after your pet’s appointment.
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