Banfield Pet Hospital

Reviews

• KF

  Kendall Faulkner

  Mar 16, 2026
  5.0
  My chihuahua chuy has been an established client for almost 2 years now, the staff at this location treats him like their own. I’ve been to other locations but this one has the best staff. Chuy has been seeing Dr. Galvan who is always so respectful and always willing to explain things and answer all questions/concerns you have. Today we got his big brother established as a new client, Zeke is a 7 year old rescue whom I’ve only had for two years. In this time span of having him we have had to work through a lot of anxiety and his fear around new people. The vet is one of the scariest places for Zeke, as a dog trainer I advocated for him and they listened and validated me. They took the time to get established with him before we even walked into the room, we all walked in together and they even allowed the door to stay open so he can watch everybody who’s working. They were nothing but kind and patient with Zeke and very encouraging towards him, as a trainer who has spent two years in training with Zeke I couldn’t have asked for this visit to go any better. This is the most comfortable my boy has ever been in a vets office, thank you to the staff for allowing me to advocate for Zeke and being nothing but kind towards us.
• AH

  Alexandria Holston

  Dec 31, 2025
  1.0
  This entire vet experience has been so difficult. Recently adopted two kitties from Petsmart, and decided on using the free visit coupon from the booklet. Made two appointments, and one got canceled and the other rescheduled (without my knowledge). I show up to the appointment and am told that I missed my appointment, their emailing system failed to send me any confirmation regarding this. Fortunately I was able to be squeezed in, experience was okay (first vet was very kind). My kitty ended up needing a fecal sample ran, I was first told it was $40, then upon dropping off the sample I was told “the price went up” to $97. I’m aware now that that is typical pricing for the test but nonetheless it is frustrating. After dropping off the sample I was told I should hear back sometime on Tuesday. I reached out early Tuesday morning because I still had not received my email receipt for the fecal sample testing and I was told the results were in and the vet should call me shortly. Hadn’t received a phone call by late afternoon so I called again at 5 and finally got ahold of the vet. This other vet explained the results to me and under her breath shared that she miss-dosed my cat based on the wrong weight and would have to put the order in again — it’s frustrating to hear that especially as a pet owner. I understand we are human and mistakes happen but it only worsens this ordeal. I had concerns of giving one kitty treatment and not the other simultaneously given that the other kitty is her sister and likely has the same organism given they both have a rounded belly appearance. This pet hospital was not accommodating when getting in appointments “due to the holidays”. Another thing to mention is the tech kept saying my pet’s name incorrectly after I had already said the name several times, just super annoying but perhaps I’m knit picking. Overall, this experience was incredibly frustrating, I will be taking my pets elsewhere.
• JW

  Jay Wilk

  Dec 18, 2025
  1.0
  I don’t know what’s happened with this location. It’s evident that their management and/or staff has changed. The customer service at the front desk is absolutely terrible and the fact that “I don’t know” is the answer to almost ever question shows she was either choosing not to answer me or she is not competent in her job. Why are the staff ignoring people who are standing in line and they are just talking very unprofessional amongst themselves about other people. This is the 2nd time I’ve gone here in a 2 month time period where the same female staff member had an attitude. Management should really consider re-training their staff or getting people to work at the front desk that have good customer service skills. The last thing people want to deal with (bringing their sick pet) is someone with an attitude and is unhelpful. I would rather travel an extra 5-10 miles to go to a different location than to ever go there again.
• BT

  Brandon Tait

  Jan 29, 2021
  5.0
  The staff the doctors everyone there is great
• NE

  Naty E

  Apr 22, 2019
  5.0
  I took my dog in because he was sick, and Dr. Mc Gehee was an extremely caring, vet ever. He gave me the sad news that my dog was too sick to provide any type of antibiotics. ....I took my dog home that night gave him a bath, let everyone say goodbye, and took him back the next morning. They had a room for me and my family to spend time with my doggie before sending him away, he explained in great detail what.steps he was taking , he allowed us to stay in the room all the time to say our goodbyes. It was very painful since I had my dog for 13 years, but he made it easier for us..thank you Dr. Mc Gehee for your kindness and good heart ... I am eternally grateful.

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