Several reviews highlighted issues with rude or unhelpful staff, particularly at the front desk, which negatively impacted customer experiences.
Veterinary Care
Many customers praised the quality of veterinary care provided, especially by Dr. Sullivan, noting his compassion and expertise.
Customer Loyalty
Long-term customers expressed strong loyalty to the clinic, often citing positive experiences over many years.
Emergency Response
Some reviews indicated dissatisfaction with the clinic's response to emergency situations, with reports of being turned away or receiving inadequate support.
Pricing
Customers frequently mentioned reasonable pricing for services, appreciating the affordability compared to other veterinary clinics.
GM
Gloria Mejia
Dec 27, 2025
4.0
It’s ok service they don’t seem to care too much or they just super busy
GT
Gloria Towle
Dec 22, 2025
1.0
I have been a client of Crossroads Veterinary Hospital for 12 years. On Dec 3, I took my new Belgian Malinois puppy for shots.The Vet Tech Andrea started to bully me questioning my hability to have a big dog, humiliating and belittling me and she was agressive and rude. What hurt me the most is that the Dr didn't stop her. She didn't have the right to treat me the way she did. I controlled myself and didn't make a scene! I have 9 dogs and already found another clinic. By the way, I've had two other Belgian Malinois years ago, both treated by Dr Sullivan and no one ever questioned my hability to care for them!
JG
Jorge Gurza
Dec 22, 2025
1.0
Beware!!
The vet tech Andrea is rude and she sticks her nose where it doesn’t belong, she tells you that you should not have gotten a Belgian Malinois puppy and the doctor will not shut her up! Sad!
I had my puppy there just for shots, and I left with my tail between my legs because they bullied me telling me I should have not bought that dog because it was “too much for me”. How do they know????
That is my business. All they had to do was give my dog her shots.
LP
Lily Perez
Nov 11, 2025
5.0
Best vet care we have ever received. They care for your fur-babies and the prices cannot be beat! Took my shih tzu to have a cyst removed from his eyelid and also for teeth cleaning