Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Marcos provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
182 reviews
5 stars
106
4 stars
16
3 stars
10
2 stars
6
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from front desk staff, with reports of rudeness and unhelpfulness.
Wait Times
Customers frequently complained about long wait times for both appointments and phone responses, often exceeding 30 minutes.
Quality of Care
While some customers praised the veterinary care and attention their pets received, many expressed dissatisfaction with the thoroughness of examinations and the perceived push for unnecessary tests.
Optimum Wellness Plan
The wellness plan received mixed reviews, with some customers finding it beneficial for budgeting vet costs, while others felt it was a scam that led to unnecessary expenses.
Staff Attitude
Several reviews noted a lack of empathy and professionalism from staff, particularly during stressful situations involving sick pets.
- JMJulian MegdanisSep 29, 20251.0Absolutely terrible experience. Day, the girl who answers the phone is terrible at customer service. You wait for 30 minutes on hold. They charge you for extra things your pet does not need just for more money(I doubled checked at other another vet). All in all terrible experience. Even if you go in person you wait 15-25 minutes to get any help at all and then again to get your dog during pickup. Absolute joke of a vet.
- KAKyle AndersonSep 15, 20251.0The worst Banfield location I’ve ever been to. The receptionist was quick to label my dog “aggressive” because it barked at another dog. Proceeded to yell “everyone watch out, give space we have an aggressive dog here” Flash forward to the actual appointment. I did a drop off with concern for an ear infection. My dog was with them for 4 hours before they called and said “we need to reschedule because we can’t get the sample from him” I came in and sat in the room with my dog, they got the sample within a minute. Save yourself the hassle and go see Dr golden at the Banfield in Mueller. Worth the drive.
- CLCameron LaVergneSep 10, 20251.0Brought my dog for a 10 a.m. appointment. Got my tires changed at Discount Tire just across the lot. Came back, told the desk I would be waiting in person for my dog. At 3 p.m. I get a phone call from the Vet to confirm details on his intake form. That I submitted prior to his 10 a.m. appointment. Did not see my dog until 5 p.m. Visit was for shots. Brought my cat in several times for routine checkups. Routinely this vet failed to get stool samples, sending me home with the kit for collection. Absolute disasterpiece of pet services. Avoid if possible. Go to PetCo in Kyle or find local.
- JMJessica MillsAug 29, 20251.0Every time I come here it’s a 30 minute wait. It takes an insanely long time to check people in and they only ever have one person at the front. Only one person and they take way way too long to check people in. Like, either streamline your check in process or employ enough people to be able to take that time without a line a mile long every time I come here. I’m finding a new vet because the inconvenience is insane.
- DGDora GuzmanAug 4, 20255.0My ACE gets taken care well
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in San Marcos provide?
Banfield Pet Hospital in San Marcos offers preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, surgeries including spay/neuter, microchipping, DNA tests, and end-of-life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals if needed. For emergencies outside these hours, contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in San Marcos?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 9:30 AM to 5:00 PM
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or app, using links provided to quickly book your visit.
Does Banfield Pet Hospital offer remote veterinary care?
Yes, clients with Optimum Wellness Plans have access to Vet Chat™, a 24/7 remote general pet care advice and triage support through the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, early diagnostics, nutritional and dental consultations. The plan automatically renews yearly and is designed to keep pets healthy.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure timely and quality care for your pet.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
You can visit nearby pet services like PetSmart for supplies, enjoy a meal at Arby's, or shop at Red Oak Village shopping center located close to the hospital.
Is there a pet store near Banfield Pet Hospital for pet supplies?
Yes, PetSmart is located nearby and offers pet supplies and services, making it convenient to shop for your pet after a visit to Banfield.
Are there entertainment options near Banfield Pet Hospital in San Marcos?
Yes, Texas Cinema - Starplex 12 is nearby where you can catch a movie before or after your pet’s appointment.