Petco

Reviews

• SW

  Sarah Wilkins

  Apr 8, 2026
  1.0
  Should be 0 stars. 100% do not recommend Took my dog for bath and cut, told them just a little trim on her body bc I like the length, many needed her face, legs and paws cut. I specified she gets the teddy bear face. When I picked her up she is cut basically to her body, ears and face are choppy and look so bad! They didn't touch her tail. I'm so upset and mad they did this to my dog!
• AT

  Ana Talapa

  Apr 5, 2026
  5.0
  Great customer service and care
• FR

  Forrest Rees

  Mar 26, 2026
  5.0
  This is a very easy to shop store. Clean inside and friendly staff
• LT

  Laura Tijerina

  Mar 2, 2026
  1.0
  I shop at this Petco frequently since I moved to the San Antonio area and have never had any problems until this weekend. I was in purchasing some cat food and I decided on a whim to buy two clown saltwater fish because they were on sale. I went ahead and also purchased two turbo snails, when the sales associate was getting the snails out I seen her looking at each one and then putting them back until it looked like she picked two good ones for me, I also noticed when she was picking them up they were not attached to the rocks like they would be if they were alive. They were just sitting on the rock. As she handed me the bag with the snails, she makes the statement just so you’re aware there is no refunds on saltwater purchases and I said yes I am aware of that and I went about shopping and I was looking at the snails and was wondering if they were even alive. When I went to check out, I asked the lady do you think they are alive and she said yes they are a new shipment and are just still in shock but they are alive. I went home and put them in my tank and watched them for the next 12 hours to see if they moved, they did not, they were definitely dead and we’re dead when I purchased them and the lady knew they were dead, so I went back to the store to ask for a refund anyways because it’s one thing if you purchased an animal and then it dies once you get home, but they literally sold me dead snails I took the sales clerk back to the tank where she picked up each of the remaining snails in the tank and all of them were dead. I went Back to the store the next day to see if they had removed the dead snails or if they were still trying to sell them and they were all still there for sale, they had them sitting on the rocks as if they were alive. I think this is very wrong of them trying to sale snails, they know are dead and knowing there’s no refund on saltwater purchases, it makes me think what other things they do in that store. I want to make a complaint to corporate or something, but I definitely will not shop at the store anymore..
• AM

  Ana Madrazo

  Feb 28, 2026
  1.0
  WORST PLACE! While waiting outside to be seen by the groomers the vet came out to tell me TO LEAVE because my dogs were too loud! I knew they are loud that’s why I didn’t come in!

Frequently Asked Questions About Petco