Petco

4.3
651 reviews

About

Pet StorePet supply storePetco
Visit your San Antonio Pet Store located at 23014 Us Hwy 281 N for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
23014 US Hwy 281 N, San Antonio, TX
78258, United States

Hours

Reviews

4.3
642 reviews
5 stars
403
4 stars
123
3 stars
52
2 stars
17
1 star
47

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Mixed reviews on grooming services; some customers praised specific groomers while others reported poor experiences and mishandling of pets.

Customer Service

Customer service experiences vary widely; some staff are noted for being friendly and helpful, while others are described as rude or unhelpful.

Store Cleanliness

The store is generally reported as clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers appreciate the variety of products available, but there are complaints about stock issues and pricing transparency.

Checkout Experience

Long wait times at checkout and lack of staff presence at registers are common complaints, leading to frustration among customers.
  • DM
    Diane Moore
    6 days ago
    5.0
    The customer service is GREAT!! The employees are friendly and share their knowledge. They have a good variety of guinea pig items, but I’d love to see more options for bigger cages, cage liners, kilned grass, wood houses and tunnels.
  • CM
    Christopher Morrow
    Dec 30, 2025
    5.0
    This is our first visit with our Frenchie at PetCo on 281 the service and professionalism that took care of my dogs nails that no one else in this whole city could do times seven different establishments. They even wanted to put my dog asleep for $250 if you don’t think that’s crazy Arden not only cut Louis’s nails he grind them down to perfection not to mention he was the softest we’ve ever felt him. Arden deserves a raise because his professionalism and expertise and pet grooming, abilities or by far expectations. We will come to this location as long as I’m alive or my dog we will also spread the word throughout the whole community that this is the place to go to make your dog or cat feel like $1 million and not worry about injury or hurting your animal like the others did Thank you again PetCo sincerely
  • JS
    Jennifer Scott
    Dec 25, 2025
    1.0
    Returner a shirts for a smaller one ane ended up paying more
  • LK
    Larisa Kovalenko
    Dec 20, 2025
    1.0
    We had a horrible experience at Perco Grooming. I made a grooming appointment two weeks in advance, When we arrived, the groomer, Arden C, clearly did not know how to handle my dog and left him sitting in a crate for over an hour. After that, I was called and told they had “too many dogs” and that my dog was supposedly uncomfortable. That is a lie. My dog is 10 years old and has been groomed many times. He knows the process and has never had an issue. The real problem was that they overbooked themselves the weekend before Christmas and didn’t want to deal with a larger, fluffy dog that takes more time than small, easy dogs. My dog was shoved into a crate, stressed for no reason, and my time was completely disrespected. If you have a larger dog or expect your appointment to actually be honored, do not trust this grooming department.
  • JD
    Jonathan Day
    Dec 19, 2025
    4.0
    A little small, but the perfect store for pet parents. The store is more than a pet store. The store offers a variety of pet supplies and merchandise for pet parents.

Frequently Asked Questions About Petco

Does the Petco San Antonio location have a vet hospital?

Yes, Petco San Antonio has a full-service vet hospital.

Does Petco San Antonio offer vaccinations?

Yes, Petco San Antonio provides vaccinations.