Business Details
About
Pet StorePet supply store
Visit your San Antonio Pet Store located at 12651 Vance Jackson Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,286 reviews
5 stars
864
4 stars
225
3 stars
84
2 stars
27
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised friendly and helpful staff, while others reported rude and unprofessional interactions.
Grooming Experience
Grooming services received significant criticism for poor quality and staff attitudes, with multiple customers expressing dissatisfaction with their pets' treatment.
Product Availability
Customers appreciated the variety and availability of products, often noting that the store is well-stocked.
Staff Knowledge
While some staff were praised for their knowledge, particularly in aquatics, others were criticized for lacking information about the animals and products.
Cleanliness
Concerns were raised about cleanliness, particularly in the grooming area and bathrooms, with some customers reporting unsanitary conditions.
- ABAnime Bítch4 days ago5.0Everyone here was so nice! When I came in, I warned them of my cats anxious tendencies but they weren’t worried at all. They were so sweet with my baby. They apologized for being short staffed and for any wait time, but I was in and out in like 30 minutes. Very positive experience.
- LMLily McGuff4 days ago1.0NONE of the animals that require UVB are getting what they need. The bulbs are behind plexi meaning 0% of the UVB is getting to the animals. If the company cared to train their staff or do any basic husbandry then they would know this. No basking offered either, meaning the bearded dragons, Jackson chameleon, and the red foot tortoises are all at risk for medical and health concerns. So disappointed to see companies still not even managing to do the minimum.
- ASAlexis SanchezOct 28, 20251.0I don’t event know where to begin. I had my dog groomed here today and it was an uncomfortable experience. I came to drop him off and stood at the counter ungreeted for awhile and then a lady came rushing out. Wasn’t kind, seemed in a rush, was in a rush to grab my dog and throw him in kennel. Told me I could just leave as she rushed him to the back and left me with the paper to sign. I was just staring at the back for awhile debating on if I even felt comfortable enough to leave him with her, as she seemed irritated. I finally left and ran errands around the area and awaited a call to pick him up. 3 hours had gone by and I usually take my dog to the 410 location where they are wonderful and my dog have never been there longer than 2 hours and I always receive a call, mind you that’s an even busier location. I finally decided to drive over there and I wait at the counter for 10 minutes and am never greeted by anyone. I’m watching the other lady groom a dog and even she looks miserable to be there. I finally ask the cashier if there’s anyone else that works grooming and he says just two. So he gets the managers and they come looking for the second groomer. Nobody can find where she is and they see my dog in the kennel and even find his report card, again I never even received a call that he was done. They go about looking for the other groomer and she finally walks out the bathroom, mind you I’ve been standing here for 15 minutes now. She comes out with the same unkind and crappy attitude as before and checks me out. I’m so glad she didn’t even give me an option for a tip because she wasn’t getting one. I’ll absolutely never come back to this location. I highly suggest you hire more people that actually like their job and care about animals. This experience was awful. It truly makes me worry on how my dog was treated in those hours that he was there. The stylist name was “Dee” according to my records on the app.
- CTClaudia In TexasOct 27, 20255.0We are pleased with the selection of products at Petco. Our dog is registered in their program which provides a 10% discount on food and other perks.
- MFMonique FloresOct 18, 20251.0Petco needs to do better when hiring staff. The employee by the name Samantha should not be the face you see at the register with such attitude . Not a single word came out of her mouth as far as asking if I am a rewards member or how much my total was or if I wanted a receipt or an even a GREETING . I will be returning the items because a store like Petco does not deserve my hard earned money . I’ll just stick to PetSmart for now on
Frequently Asked Questions About Petco
Does the Petco Dezavala location have a vet hospital?
Yes, Petco Dezavala has a full-service vet hospital.
Does Petco Dezavala offer vaccinations?
Yes, Petco Dezavala provides vaccinations.
Does Petco Dezavala offer curbside pickup?
Yes, curbside pickup is available at Petco Dezavala. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Dezavala Petco?
Hamster and guinea pig prices vary by location. Call your Dezavala Petco at 2108771426 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Dezavala sell dogs?
No, Dezavala Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Dezavala offer for pet health care?
Petco Dezavala offers a full-service vet hospital, expert training, and vaccination services to keep your pets healthy.
Does Petco Dezavala provide curbside pickup and same day delivery?
Yes, Dezavala Petco offers both curbside pickup and same day delivery for eligible products.
What are the store hours for Petco Dezavala?
Petco Dezavala is open Monday through Saturday from 9 AM to 9 PM, and Sunday from 9 AM to 8 PM.
Can I find hamsters and guinea pigs at Petco Dezavala?
Yes, but prices vary by location. It's best to call Petco Dezavala at 210-877-1426 to check availability and pricing.
Does Petco Dezavala sell dogs and cats?
No, Dezavala Petco does not sell dogs or cats. However, you can meet adoptable pets through the Petco Love program partnered with local animal welfare organizations.
Where is Petco Dezavala located?
You can find Petco Dezavala at 12651 Vance Jackson Rd, Ste 119, San Antonio, TX 78230-5960.
Are there other veterinary services near Petco Dezavala?
Yes, nearby veterinary options include Vetco Total Care Animal Hospital, Vetco Vaccination Clinic, and THRIVE Affordable Vet Care, providing convenient options for your pet's health needs.
What other pet-related services are available near Petco Dezavala?
Petco - De Zavala, located nearby, offers pet store and dog training services which complement your visit to Petco Dezavala.
Which nearby places can I visit for beauty and personal care after shopping at Petco Dezavala?
After your visit, you can explore several nearby beauty salons and nail bars including Lux Nails Bar, Studio Vi, Two cut or dye by Tanya, and My Salon Suite for hair and beauty services.
Is Petco Dezavala wheelchair accessible and what payment methods are accepted?
Petco Dezavala has wheelchair accessible entrance, parking, restrooms, and offers various payment methods including debit cards, credit cards, and mobile NFC payments.