Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Antonio De Zavala provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
418 reviews
5 stars
294
4 stars
56
3 stars
27
2 stars
7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and care, while others report long wait times and unprofessional behavior.
Veterinary Care
Many customers appreciate the quality of veterinary care and the compassion shown by the veterinarians, although some express concerns about misdiagnoses and inconsistent treatment.
Communication Issues
Several reviews highlight problems with communication, particularly regarding phone responsiveness and clarity about services and pricing.
Facility Conditions
While some customers find the facility clean and well-organized, others report issues with the environment, including overcrowding and unsanitary conditions.
Pricing Concerns
Customers frequently mention high costs associated with services and wellness plans, with some feeling misled about the coverage and fees.
- NSNana ShiOct 18, 20253.0For whoever was working at the front desk today at 3:30 PM on October 18, 2025: I was on hold for almost 21 minutes trying to reach your team. When I finally hung up and called back, I was immediately put on hold again. That's just ridiculous. Someone finally picked up without placing me on hold after the 3rd call. I understand that the staff can sometimes be short-handed and busy checking in clients who are there in person, but leaving callers on hold for that long without checking in or giving an update is unacceptable. Even a quick acknowledgment would go a long way to let people know they haven't been forgotten. It's really frustrating to experience this more than once, especially when all you're trying to do is get information or schedule care for your pet. Communication and courtesy make a big difference, and I hope this feedback helps improve the experience for future callers. By the way the veterinarians are amazing. Especially Dr. Morgan and Dr. Miller ✨️
- JRJazz RodgersOct 14, 20255.0I absolutely love this location! Both of my fur babies have been coming here for years and I won’t take them to any other location in SA. I have a younger dog with anxiety and an older dog thats harder to control but the techs have been amazing here. Lin normally at the front desk is always so helpful with a great attitude and Loreleigha and another girl whose taller have always treated my older pupper with the utmost most care. As a fur parent I value the level of care they put into helping my pups. Thank you to the staff and vets at this location, bringing my precious babies here always gives me peace of mind for their health.
- MMMrsMoeSep 26, 20255.0I had to put my 16 year old dog Goldie to sleep and the doctor as well as the staff were awesome and sympathetic as well. They walked me thru the process and made sure I was ok ever step of the way while ensuring my fur baby comfort.. Def appreciate that type of support with something so difficult for me to do.. I will be forever grateful for the staff and the professionalism they showed... Thank you Banfield
- ZMZuleika MoralesSep 15, 20255.0We have been clients of Banfield de Zavala for the past 9 years and we have been so happy with their vet and customer service.
- YGYair Alan GriverAug 26, 20255.0After 14 years, we had to say goodbye to our dog. The people at Banfield were so kind and loving to her and to us. This carried past the actual visit as we got a card of condolence signed by everyone with personal thoughts as well as Jersey's paw and nose prints as a keepsake. Just wonderful, caring people. A special thank you to Loraleigha for walking us through everything.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in San Antonio offer for pet health?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, spay/neuter, microchipping, DNA testing, and end-of-life care for pets.
What are the operating hours of Banfield Pet Hospital on weekends?
The hospital is open from 8:00 AM to 6:00 PM on Saturdays, and from 10:00 AM to 5:00 PM on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can contact them during hospital hours for urgent care advice or referrals, but during non-hospital hours you should go to your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, or by calling their main phone number at +1 210-690-9600.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition, and dental care with automatic annual renewal. They are not insurance but offer discounts on treatment for abnormal conditions.
Can I get online veterinary care from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
What nearby pet-related stores can I visit when going to Banfield Pet Hospital?
PetSmart, a pet store offering pet products and services, is nearby. You can conveniently shop for pet supplies before or after your veterinary visit at Banfield.
What dining options are available near Banfield Pet Hospital in San Antonio?
Several fast food restaurants like Sonic Drive-In, Five Guys, KFC, Wendy's, MOD Pizza, and Taco Bell are nearby, making it easy to grab a meal after your pet's appointment.
Are there any entertainment or cultural venues close to Banfield Pet Hospital?
Yes, the Alamo Dome is nearby, offering concert and museum experiences that you might enjoy before or after your visit to Banfield Pet Hospital.