Brand Certified
Banfield Pet Hospital
3.8(204 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
119 SW Loop 410, San Antonio, TX
78245, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(210) 680-0036
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Antonio West provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
204 reviews
5 stars
112
4 stars
28
3 stars
10
2 stars
15
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and caring towards their pets, although some reported issues with rudeness and lack of compassion from certain front desk employees.
Appointment Issues
Numerous reviews highlighted problems with scheduling appointments, long wait times, and the requirement to drop off pets for extended periods, which frustrated many customers.
Communication Problems
Customers frequently mentioned difficulties in reaching the clinic by phone, receiving timely responses, and clear communication regarding their pets' care and treatment plans.
Care Quality
While many customers appreciated the quality of care provided to their pets, there were significant concerns about misdiagnoses, lack of urgency in critical situations, and dissatisfaction with the wellness plan's value.
- ANAmanda N.Feb 7, 20265.0Ashley is amazing! Thank you for your help today ✨🫶🏻
- RIRichard Henry IIIJan 28, 20265.027 Jan front desk and Dr. and his staff were very professional and caring. Front desk staff was very quick, knowledgeable and caring. I appreciate the Provider care summary phone call. Front desk assisted me locate newly prescribed dog food. Front Desk and Provider staff ensured I understood my pets treatment plan.
- NVNick VDApr 4, 20231.0Love when you call and and before you can even finish your sentence they hang up on you.
- JTJessica Marie TafollaApr 3, 20225.0Our 6 year old large female dog needed emergency surgery and Banfield Pet Hospital welcomed us with open arms! Everyone was so attentive, asked questions, educated us on the findings and even checked up on us after the procedure. This was all new for us but they walked us through every step of the way. Beyond impressed and in awe.
- ASAsh [Barbie] StillJan 18, 20175.0Everyone has been super friendly and knowledgeable. They clearly overall love their job and their main concern is making sure the pet gets the proper care, from food to vaccinations to random injuries. My dog got hurt pretty badly and thankfully we were able to get an appointment the same day. They were quick in addressing everything and even called to check up on her the next day after we took her home (she stayed overnight for observation). I highly recommend this place.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: