Banfield Pet Hospital

Reviews

• JL

  Julyssa De Luna

  Mar 20, 2026
  5.0
  I have always done, Banifield, I was constantly switching locations due to time/appointment. However, when my 1st dog was sick. This location went above and beyond. I never had "in-room" visits at Banifield but this location made it possible. They took of my 1st dog. When I got my 2nd and 3rd dog, again, I requested "in-room" and they always go above and beyond. Always express concern and when I asked questions they answered. They made me feel confident in my dog's health. Totally worth the 50 minute drive! I rather drive 50 minutes to a vet that genuinely cares and goes above and beyond than drive to a near by vet to drop off and get a phone call. Thank you guys! Y'all rock!!
• DB

  Debbie Boyd

  Mar 10, 2026
  5.0
  The Veterinarian really cares about your fur baby. Excellent care and service.
• SE

  Shelby Elizabeth

  Feb 11, 2026
  5.0
  Great customer service lovely people always willing to answer any stupid questions I have they were wonderful when my cats had utis and were so kind when my dog was declining in explaining that he wasn't going to have much longer getting your pet on a plan is also a great thing to do as my cats dental cleaning were fully covered this month and I only pay about 180 for both cats however if your animal is old I wouldn't recommend it as my dog that passed we got him on the most expensive plan and are now still paying it off for the rest of the year even though he's not here anymore and that's hard however it's again something the customer service even explained kindly to me
• BR

  Bridget Rose

  Dec 2, 2025
  1.0
  I’m extremely disappointed with my experience at this Banfield. I booked an appointment the day before, showed up on time, and was told they “couldn’t find it” because their system had a glitch. Instead of taking responsibility or trying to help, the front desk staff just kept repeating “there’s nothing we can do” and was completely rude and unhelpful. My dog has been seen here for the past three weeks because he’s been sick, and I’ve spent so much money, over $1,000 - trying to get him better and get some answers. The least they could have done was have a doctor take literally one minute to make sure he was okay since I had a scheduled appointment. Instead, both doctors refused to step out or give any reassurance. It’s unacceptable that their system glitch became my problem, and the complete lack of compassion or effort was honestly shocking. I won’t be returning to this location, and I hope management actually looks into how they treat their customers.
• BS

  Brian Sharp

  Oct 11, 2016
  5.0
  The service here is always top-notch. Dr. Poppe consistently demonstrates the utmost care and compassion for my dog and cat and is willing to answer questions, and the staff are always available to help. I love the wellness plans on my pets--have definitely saved us money.

Frequently Asked Questions About Banfield Pet Hospital