Petco

4.3
1016 reviews

About

Pet StorePet supply storePetco
Visit your Round Rock Pet Store located at 2701-a Parker Dr. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2701-A Parker Dr, Round Rock, TX
78681, United States

Hours

Reviews

4.3
1,007 reviews
5 stars
610
4 stars
211
3 stars
100
2 stars
19
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and friendliness of staff, others reported poor service, including rudeness and lack of assistance.

Grooming Issues

Several reviews highlighted dissatisfaction with grooming services, including long wait times, mistakes in grooming, and unprofessional behavior from groomers.

Store Condition

Customers noted cleanliness issues, including unsanitary conditions for animals and disorganization within the store.

Product Availability

Many customers expressed frustration over stock issues, including out-of-stock items and poor inventory management.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences, particularly with specific staff members and the overall selection of products.
  • RR
    Rob
    Dec 25, 2025
    3.0
    Saw an rodent pest scurry around in the store
  • SB
    Scarlet Bianque
    Dec 15, 2025
    3.0
    Couldn't really find what we needed.
  • SO
    Sarah Ozuniga
    Dec 14, 2025
    1.0
    This location is so much closer to my house than the arboretum, but I will make the effort to avoid this location because it is always a mess and the groomers seem like they’re gonna crash out at any second. I walked in to make a nail trim/buff appointment and the groomer told me it was a walk in service only… I make appointments at the arboretum all the time, but our groomer moved so I was thinking I could try over here again. The groomer refused to make an appointment for me and told me if they have time when I come in they could do it, but he wouldn’t be making me an appointment/commitment to having time when I wanted to come in. I’ll continue to steer clear of this place as the groomers have never been short of rude.
  • MT
    Michille Tesi
    Dec 2, 2025
    5.0
    Petco is my reliable spot for saltwater aquarium supplies. The prices for snails and hermits to move the sand around is better than local shops.
  • MS
    Michelle S
    Nov 19, 2025
    2.0
    Have been here couple times now trying to move service from a S. Austin location. They are just not doing a good job in Round Rock. Cut has not been even either time. Feet were not cleaned up this time so dog has Grinch feet. My groomer wasn't on time yesterday and I think someone else ended up grooming the dog and it took twice as long as normal. Worth the drive across Austin to have a job well done.

Frequently Asked Questions About Petco

Does the Petco La Frontera Village location have a vet hospital?

No, Petco La Frontera Village does not have a full-service vet hospital.

Does Petco La Frontera Village offer vaccinations?

Yes, Petco La Frontera Village provides vaccinations.