Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for a convenient vet clinic in Round Rock, TX? Visit Banfield Pet Hospital on Palm Valley Boulevard. When your furry friends need petcare, choose our general preventive services to help. Sign your kitten up for their first round of vaccinations, or help teach your dog the difference between chew toys and shoes with our behavior resources.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
182 reviews
5 stars
109
4 stars
18
3 stars
10
2 stars
9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly and caring, there were also reports of unprofessional behavior and dismissive attitudes from some employees.
Service Quality
Customers expressed mixed feelings about the quality of care, with some reporting excellent experiences while others faced issues with miscommunication and inadequate treatment.
Appointment Issues
Numerous reviews highlighted problems with scheduling, including long wait times for appointments, last-minute cancellations, and difficulties in getting timely follow-ups.
Billing Practices
Several customers raised concerns about the transparency and fairness of billing practices, particularly regarding the wellness plans and unexpected charges.
Pet Care
Overall, many customers felt that their pets received good care, with specific praise for the veterinarians' knowledge and compassion.
- ANAutumn NorrisOct 12, 20251.0We brought our cat here because we could tell her ears were bugging her. At the first appointment they took her back and ended up doing nothing except prescribing anxiety meds because she scratched someone (very untypical for our cat, she’s very calm and well behaved). We bought the anxiety meds and rescheduled. Took her in they said she needed her ears flushed and prescribed her some ear drops, then wanted us to return a week later. She ended up developing a respiratory infection within that week. When we took her back for the third appointment they said we actually had to bring her back the next day instead. We brought her the next day for them to say her ears had not gotten any better and that she probably had a respiratory infection. Flushed her ears again, gave her a shot, and gave us new medication. After spending $600 on all of this, getting the run around, and her ears STILL seem to be bothering her, we took her to a different vet because I just knew these people were milking funds out of us and had no idea what they were doing. The other vet said her ears are not better and likely developed into something else which this place NEVER looked into, the other vet also said she was very well behaved and didn’t need anxiety meds (shocker). DO NOT bring your pet here unless MAYBE for shots, but neither of our cats have ever had issues like this until dealing with these people. Will not be returning.
- MMMary MarkmanSep 16, 20251.0Never available, mislead into optimum wellness plan!! Beware of what you are getting into its not insurance its a glorifed linenof credit you will owe money if services covered exceeded the monthly payment throughout year contract.
- CMCourtney MorseAug 2, 20255.0Our pups absolutely love the staff! They are always so sweet to our boys!
- RCRandy CannonJul 15, 20255.0Great service!
- MWMadison WhitakerJul 9, 20255.0I took my aggressive cat here after going to another vet three times to get her vaccinated to no avail. However the first time I came to Banfield they were able to treat her with no issue. I am very happy with their service and plan on using them as our primary vet now.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Round Rock Palm Valley?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sundays from 9:00 AM to 5:00 PM. It is closed on certain holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed. Outside hours, please contact a local emergency hospital directly.
Is it possible to get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep pets healthy.
What is an Optimum Wellness Plan at Banfield?
It's a plan designed for annual preventive pet care including exams, vaccines, early diagnostics, nutrition consultation, and dental care. It is not insurance but offers discounts on treatment for abnormal conditions and renews annually.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via the Banfield website or use the Banfield app available on iOS and Android to book your visit.
What types of appointments does Banfield offer?
Banfield offers in-room appointments where you attend with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
Are there any nearby dining options near Banfield Pet Hospital in Round Rock Palm Valley?
Yes, you can find several nearby restaurants such as Mas Fajitas (Mexican), Milano Ristorante (Italian), and Wingstop (American chicken) for dining before or after your visit.
What nearby services can I visit along with Banfield Pet Hospital?
Nearby services include Rio Nail Spa for beauty treatments, Fyzical Round Rock for physical therapy, and Castle Dental for dental care, making it convenient for multi-tasking errands.
How can nearby places like H-E-B and H-E-B Fuel assist customers visiting Banfield Pet Hospital?
Customers visiting Banfield can conveniently shop for groceries at H-E-B or refuel at H-E-B Fuel located nearby, helping to save time while attending pet appointments.