Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Round Rock provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
216 reviews
5 stars
115
4 stars
27
3 stars
11
2 stars
8
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and care towards pets, highlighting specific staff members for their exceptional service.
Communication Issues
Numerous reviews mentioned poor communication, including long wait times, unreturned calls, and issues with appointment scheduling.
Concerns Over Costs
Several customers expressed dissatisfaction with pricing, feeling that the wellness plans and services were overpriced or not adequately explained.
Mixed Experiences
While some customers had positive experiences, others reported neglect and poor service, indicating inconsistency in care and treatment.
- L0Lyn 08Nov 7, 20255.0They love my babies!
- RMRobert MoreAug 5, 20255.0Took very good care of my cat, and her eye infection, did not take long to diagnose and prescribe medication. We bring all three of our puppies here. Well worth the investment in the Wellness programs.
- MOMikah OkeJul 17, 20231.0I'd give zero stars if I could. This is the worst Banfield I've been to around Austin. The communication is so broken between vets and receptionists. I've attempted to have my dog's teeth cleaned and nails trimmed since May. I scheduled an appointment, waited 4 weeks to take my dog to an appointment just to be told the 1st time there was an emergency being handled and they'd have to reschedule you another month out, during their next available slot. The 2nd time, the receptionist forgot to tell us our dog needed an anxiety medication prior to her surgery (under anesthesia) when we scheduled, AND when we got the confirmation call, we had to reschedule another month out. The 3rd reschedule is because the doctor who is comfortable doing the surgery isn't actually in on the day they scheduled us. We are 40 mins away. It's extremely frustrating to be canceled when you finally get your dog in. Additionally, all the dogs at this vet clinic are usually frantic pre treatment... wondering if that's indicative of the staffs treatment towards them. They could have at least trimmed her nails during 1 of our visits the past 3 months, but no. Needless to say, I will be searching for a new vet.
- MSMatthew SchmittJul 10, 20194.0Great for vaccinations. Annoying that you can't check in before your appointment time no matter how many people are there.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Round Rock offer?
Banfield Pet Hospital in Round Rock offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, spay/neuter, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice or referrals. Outside of hours, please contact your local emergency hospital.
What are the hospital hours for Banfield Pet Hospital in Round Rock?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Can I schedule an appointment online at Banfield Pet Hospital in Round Rock?
Yes, you can schedule an appointment online through their website or via the Banfield app available on both iOS and Android.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition and dental care consultations with discounts on treatments. It is a subscription plan that auto-renews annually.
Does Banfield offer remote veterinary advice online?
Yes, Banfield clients with Optimum Wellness Plans can access remote pet care advice 24/7 through Vet Chat™ available in the Banfield app.
Are appointments required to visit Banfield Pet Hospital in Round Rock?
Yes, appointments are required for visits to ensure quality and timely care.
What nearby dining options are available around Banfield Pet Hospital in Round Rock?
You can find diverse dining nearby including Royal Chenab (Pakistani cuisine), Pho Lee (Vietnamese), Chola Indian Restaurant, and Zorba Greek Restaurant, perfect for a meal before or after a visit.
What financial services are conveniently located near Banfield Pet Hospital in Round Rock?
Nearby financial services include H&R Block for tax preparation, Bank of America branches and ATMs, and Jackson Hewitt Tax Service, providing convenient options for customers visiting the hospital.
Are there any automotive or repair services close to Banfield Pet Hospital?
Yes, nearby options include Auto One Complete Car Care, Lambs Tire & Automotive, and Dave's Ultimate Automotive, which could be helpful for customers needing vehicle services during their visit.