Business Details
About
KennelDog TrainerPet Boarding ServicePet GroomerPet Day Care
A Crate Escape provides comfortable, safe, and secure dog training, as well as dog daycare and boarding in Round Rock, TX.
Location
Hours
Reviews
4.7
303 reviews
5 stars
271
4 stars
13
3 stars
5
2 stars3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their exceptional care and attention to pets, noting their friendliness and professionalism.
Daily Updates
Many reviews highlighted the daily report cards and photos provided during boarding, which reassured pet owners about their pets' well-being.
Facility Quality
The facility was frequently described as clean and well-maintained, with ample space for pets to play and socialize.
Customer Service
While most feedback was positive, there were some concerns regarding customer service responsiveness and scheduling issues.
Trust and Reliability
Customers expressed a strong sense of trust in the facility, often stating they felt comfortable leaving their pets in the staff's care.
- CSChardae ScottNov 4, 20255.0Grateful for the entire staff. They took great care of my Stormi while needing to take meds and isolate from our other cat. The daily report cards were great reassurance as well.
- NDNeil DeloesteNov 2, 20255.0Been using this place every time we travel
- JPJeffery PageOct 18, 20255.0Pretty cool place. Part boarding, part vet. Indoor and outdoor space. Appears to have plenty of staff on hand.
- TWThomas WilliamsonOct 14, 20255.0Really amazing boarding facility! They advertise staff on-site 24/7, which gives us so much peace of mind when we board our dogs here. Daycare play groups are also included with boarding so we don't feel nickel-and-dimed either.
- HHHammieOct 5, 20255.0Wonderful staff up front and in back. Very caring individuals who love what they do. They clearly are there to make not just the owners happy, put their as well. I have not seen a vet clinic like this in quite some time and it was quite warming to the heart to see one in existence.
Frequently Asked Questions About A Crate Escape
Can I bring my dog's bedding?
You are welcome to bring your dog’s bedding with you. Familiar items such as their own bed or blanket can help ease anxiety and provide added comfort while they are away from home.
Can I bring my dog's food?
We suggest bringing the food your pet regularly eats to keep their diet consistent. We also offer meals at a daily rate if you choose not to provide food. If you do bring your own, please pre-portion it into individual servings so we can feed your dog the same way you do at home.
Do you have indoor and outdoor kennels?
We provide both indoor and outdoor kennel options to support your pet’s comfort. All overnight accommodations are inside our indoor kennels, which are safe, secure, and climate-controlled. Outdoor spaces are used during the day for exercise and fresh air.
What happens if the weather is bad?
Your pet’s well-being is our highest priority. During inclement weather, all dogs stay indoors in our climate-controlled kennels. Outdoor activities are modified or reduced as necessary, and pets are only taken outside when conditions are safe.
Do you have special amenities for my diabetic animal?
Yes. We have experience caring for diabetic pets and can accommodate their specific needs. Our trained team is able to administer insulin, manage feeding schedules, and follow veterinary instructions to keep your pet safe and comfortable. Please share your pet’s care requirements at the time of booking so we can prepare accordingly. An additional fee applies for diabetic boarding due to the increased care, monitoring, and insulin administration involved.
What options are available for boarding?
We offer three boarding options to accommodate different needs. Medical Boarding is designed for pets requiring additional care, The Camp is our standard boarding option, and The Resort delivers a luxury boarding experience.
We also provide Kitty Condos for our feline guests. These accommodations are located separately from the dog area and are insulated to minimize noise, creating a quiet and comfortable setting for cats.
What vaccinations does my animal need to board?
To protect your pet and all of our guests, all boarding animals must be current on required vaccinations.
• Dogs: Rabies, Distemper/Parvo (DHPP), and Bordetella (Kennel Cough)
• Cats: Rabies, Feline Distemper (FVRCP), and Feline Leukemia (FeLV)
Proof of vaccination is required at booking. If you have questions about your pet’s vaccination needs, our staff is available to assist.
Does my dog have to be neutered or spayed to board?
Spaying or neutering is not required for boarding. Unaltered dogs are housed separately to maintain a safe and comfortable environment for all guests.
Do you board puppies?
Yes, we welcome puppies. Puppies are accepted at A Crate Escape, and we take extra steps to ensure they are properly supervised, safe, and comfortable. Puppies must be current on age-appropriate vaccinations, and bringing familiar items from home is encouraged. Puppies must have received three vaccine sets starting between 6 and 8 weeks of age.
What is your Medication & Supplement Policy?
At A Crate Escape, we are able to administer medications and supplements during your pet’s stay to maintain their health routine.
• All medications and supplements must be provided in their original, clearly labeled containers.
• Dosages and schedules are followed based on veterinary instructions or written owner guidance.
• Any required measuring tools, such as syringes, droppers, or pill pockets, must be included.
• Pets requiring special or medical care must be disclosed in advance so proper arrangements can be made.
This process helps ensure your pet receives their care accurately and on schedule throughout their stay.
What services does A Crate Escape offer for dogs?
A Crate Escape provides dog training, dog daycare, and dog boarding services in Round Rock, TX.
What are the regular operating hours of A Crate Escape?
They are open Monday to Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 10:00 AM to 2:00 PM for pick-up and drop-off only.
Where is A Crate Escape located?
A Crate Escape is located at 1301 N Interstate 35, Round Rock, TX 78664, USA.
How can I contact A Crate Escape for more information or to book a service?
You can reach them by phone at +1 512-920-0050 or email drpearce@acrateescape.com.
What payment options are accepted at A Crate Escape?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is A Crate Escape affiliated with any business organizations?
Yes, A Crate Escape is associated with the Better Business Bureau.
Does A Crate Escape have an online presence where I can learn more?
Yes, their website is https://www.acrateescape.com and they have a Facebook page at https://www.facebook.com/1696500380612325.
What nearby veterinary services are available close to A Crate Escape?
Prestige Animal Wellness, a veterinarian and animal shelter, is located nearby and can provide additional health care for your pet.
Are there nearby places to relax or eat after visiting A Crate Escape?
Yes, The Bonneville Lounge and The Reserve, a bourbon bar, are nearby places where you can enjoy a drink or relax after your visit.
Where can I shop or do other activities near A Crate Escape?
You can visit Premium Outlet Round Rock for shopping or Paige's Bakehouse if you want to grab some baked goods nearby.