Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rockwall provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
185 reviews
5 stars
125
4 stars
13
3 stars
6
2 stars
3
1 star
38
What are people saying?
AI-generated from recent customer reviews
Veterinary Care
Some customers praised the quality of care and compassion shown by specific veterinarians, particularly Dr. Mahoney, while others reported serious misdiagnoses and negligence.
Customer Service
Feedback on customer service was mixed; some found staff to be friendly and accommodating, while others experienced rudeness and poor communication.
Pricing Concerns
Many customers expressed dissatisfaction with high prices and unexpected charges, feeling that services were overpriced or unnecessary.
Facility Cleanliness
While some reviews noted that the facility was clean, others pointed out issues with cleanliness, particularly in areas like the weighing station.
Appointment Issues
Several customers reported difficulties with scheduling appointments, long wait times, and feeling rushed during visits.
- KKKathleenDolphinNov 14, 20255.0I love Banfield. It is easy to schedule an appt. Their team is efficient, knowledgeable and patient. My dog is quite calm when I leave her off and pick her up.
- ACAlex CNov 10, 20251.0We’ve been here twice and have NEVER seen the vet. The vet techs take our dog to the back to be looked at by the vet instead of the vet assessing him in the room. Super strange, and makes me wonder if a vet is even there at this location, as I’ve never experienced this at any other vet or Banfield.
- MMMindy MontoyaAug 23, 20255.0I’ve been using Banfield Pet Hospital in Rockwall as my primary care provider for my dog, Athena, through their subscription services for years—and I couldn’t be more grateful for the care we’ve received. Athena absolutely HATES going to the vet. Every visit starts with me coaxing her into the hospital with lots of love, treats, and persuasion—just to get her through the door. But the moment she sees Dr. Mahoney, everything changes. Her tail wags, her anxiety melts away and it’s clear she feels safe and cared for. Dr. Mahoney is the most knowledgeable, patient, kind, understanding, and thoughtful veterinarian we've ever worked with. She treats Athena with genuine respect and compassion, always taking the time to ensure she’s comfortable. Athena is absolutely smitten with her. Over the years, we’ve relied on Dr. Mahoney and the Banfield Rockwall team for everything from routine check-ups to surgeries, and the experience has been nothing short of wonderful. I’ve never had a single complaint—their professionalism, clear communication, and sincere love for animals truly shine through in every interaction. If you're looking for a vet who truly connects with your pet and delivers consistent, high-quality care, I wholeheartedly recommend Dr. Mahoney and Banfield in Rockwall.
- LJLinda JohnsJul 19, 20255.0They was a very, and a reputable company
- LFLila Neri FritzJun 8, 20215.0Esta muy grande y encuentras varias especies de animales me encanta ir, bañaron a el perro de la familia y lo entregaron muy rapido
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Rockwall offer?
Banfield Pet Hospital provides services such as preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end-of-life care, microchipping, and DNA testing.
What are the hospital hours for Banfield Pet Hospital in Rockwall?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside business hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including examinations, vaccines, diagnostics, nutrition consultations, and dental care. They are not insurance but offer discounts on treatments and automatically renew annually unless paid in full.
How can I schedule an appointment with Banfield Pet Hospital in Rockwall?
You can schedule an appointment online via their website or use the Banfield mobile app available on iOS and Android.
Is Banfield Pet Hospital accepting new patients in Rockwall?
Yes, Banfield Pet Hospital in Rockwall is currently accepting new patients.
What nearby pet stores are close to Banfield Pet Hospital in Rockwall?
PetSmart is nearby, offering pet supplies and services, making it convenient for customers to shop for pet products before or after visiting Banfield.
Are there any nearby restaurants where I can eat after visiting Banfield Pet Hospital?
Cotton Patch Cafe, an American and Southern restaurant, is close by where you and your family can enjoy a meal before or after your pet’s appointment.
How can nearby public services like the Texas Department of Transportation help me reach Banfield Pet Hospital?
The Texas Department of Transportation nearby ensures good local infrastructure and transportation services, aiding customers in easily finding and accessing Banfield Pet Hospital.