Vetco Total Care

Reviews

• CW

  Carla Wright

  4 days ago
  5.0
  Excellent care for our new puppy!
• MM

  Maddie A Mann

  Jan 14, 2026
  1.0
  I am writing this review to warn other pet owners, especially first time owners, about my deeply concerning experience with Petco’s Vetco clinic. I brought in a very sick kitten I had rescued off the side of the road. From the beginning, I made it explicitly clear that I had never owned a cat before and that I needed everything a cat would need to go home healthy and keep. I trusted the staff — Risa, Crystal, and Susie — to guide me appropriately. I was shown a “package,” which I purchased, believing this would include proper evaluation and care. At the time of the visit, the kitten had visible hair loss all over its body, appeared mangy and unwell ( this was documented in the vets notes), and I repeatedly expressed concern that it might be ringworm. I also specifically pointed out that the kitten’s ears looked abnormal and irritated. I was told they were “just dirty” and that there was nothing wrong. I was rushed through the visit, not allowed to fully explain my concerns, and told it was only “flea dermatitis.” Weeks later, the consequences of these dismissals became serious. A different veterinary clinic immediately identified ringworm, covering his body on his tail to on his nose, and confirmed the kitten had developed a fever due to how severe the infection had become. In addition, he had ear mites. When I contacted Vetco to ask what I had actually paid for and to seek accountability, I was told something shocking: I never received an exam. I was informed that the package I was sold did not include an exam — something that was never explained to me as a first-time pet owner bringing in a visibly sick rescue animal. At no point was I told an exam was necessary, offered one, or advised to go elsewhere if they could not properly assess my cat. The follow-up communication was equally troubling. When I called to report the confirmed ringworm diagnosis, fever, and spread of infection, the notes only reflected that I had “called,” leaving out all critical medical information. I was not proactively helped or guided on next steps. What ultimately broke my trust was later learning that internal notes described me as “laughing” and “acting unhinged.” This is categorically false and deeply inappropriate. I was calm, respectful, and firm — even while advocating for a sick animal and dealing with a contagious infection affecting my entire household. To have my character misrepresented after everything that occurred is unacceptable. Mistakes and misdiagnoses can happen. What is not acceptable is dismissing visible symptoms, failing to explain what services are actually being provided, neglecting to perform or recommend an exam for a visibly ill animal, and documenting false character judgments about a client. This experience delayed my cat’s treatment by weeks and caused unnecessary suffering for both the animal and my family. I strongly urge Petco and Vetco leadership to review how first-time pet owners are handled, how medical concerns are documented, and how staff communicate limitations of care. I would never want another person or animal to go through what we did.
• AS

  Ana Maria Simmons

  Jul 23, 2025
  5.0
  The nicest Team I have ever encountered
• RC

  Rhonda Carpio

  Jul 7, 2025
  5.0
  We took our Great Pyrenees to see Dr. Acevedo and she was great! She spent plenty of time with us to explain our pets medical conditions and make recommendations. Her tech, Resia was very helpful and took her time listening to us and documenting our pets issues. Really surprised that Petco had such great people! They made all the difference!
• SS

  Sharon Stacy

  Jul 1, 2025
  5.0
  Dr. Acevedo and Bianca took their time and addressed all my concerns regarding Penny’s allergies. Penny and I left their office feeling much better. I believe she will receive real good care from Dr Acevedo and Bianca.

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