Petco

Reviews

• SJ

  sarah juran

  Apr 12, 2026
  1.0
  I had an extremely upsetting experience with the grooming service at Petco. After my dog’s appointment, I noticed concerning issues that led to a costly vet visit. It was very distressing for our family, and we felt something went seriously wrong during the grooming process. What made things worse was how the situation was handled. When we brought our concerns to management, we were met with a lack of empathy and professionalism. Instead of receiving understanding or even a simple apology, we felt dismissed and disrespected. The response we got left us feeling unheard and frustrated. At one point, the manager even contacted my husband, but the conversation only reinforced their stance rather than addressing our concerns. We were hoping for accountability and compassion, but unfortunately, that was not our experience. Based on how everything was handled, I cannot recommend this location. Pet owners trust groomers with their animals’ safety and well-being, and in this case, that trust was not met. Response to owners reply : Thank you for your response. I would like to reiterate that I have made multiple attempts to resolve this matter directly by contacting the store on two separate occasions, as well as reaching out to corporate customer service, where a formal complaint has already been filed. At this point, it has been two weeks without any follow-up or resolution. Both the store and corporate office have my contact information on file. While I initially sought a simple acknowledgment and apology, the lack of communication has been disappointing. Given that this matter is now public, if you would like to address it appropriately, please feel free to reach out using the contact information already provided.
• SH

  Scott Hoskins

  Mar 17, 2026
  5.0
  I had my Grand-Daughter for the weekend And we caught a Lizard. Needed food and went to Petco who has baby crickets for sale. The Petco Team were educational, helpful and very kind. The lizard ate the crickets and the crickets remaining ate lettuce. All we're released on Sunday but Petco was awesome.
• DB

  Daisy “DaisyBeeHTX” Bee

  Feb 26, 2026
  5.0
  Groomers did an excellent job with my puppies, will be back. Far better with details vs other Petcos.
• JM

  Jeff Muller

  Jan 8, 2026
  4.0
  It is a pretty good pet store. I love it because they can groom my dog and that is not an easy thing. It would get 5 stars but they seem to attract very few people....not sure why?
• ST

  Staci Thompson

  Dec 16, 2025
  2.0
  App would not let me buy online and pick up in store to get the 10% discount over $50. Stood at the register for at least 30 min while employee adjusted inventory so app would let me purchase online but it never worked. Employee finally gave me the online discount but said next time he wouldn’t be able to honor the online price. I said next time, if there’s a problem, I will just buy my dog’s food elsewhere. Do better - let employees react to problems instead of losing customers!

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