Petco

4.3
433 reviews

About

Pet StorePet supply store
Visit your Richmond Pet Store located at 24944 Fm 1093 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
24944 FM 1093, Richmond, TX
77406, United States

Hours

Reviews

4.3
428 reviews
5 stars
285
4 stars
74
3 stars
21
2 stars
7
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were some reports of unprofessional behavior from certain employees.

Grooming Issues

Several reviews highlighted serious concerns with grooming services, including poor handling of pets and unsatisfactory grooming results, leading to health issues for some animals.

Product Availability

Customers noted that while the store generally has a good selection of pet supplies, there were instances of low inventory and stock issues.

Mixed Experiences

While many customers had positive experiences, there were significant complaints regarding specific incidents that led to customers deciding not to return.

Cleanliness

The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
  • TW
    Trey Waldhauser
    Nov 14, 2025
    5.0
    Great store in a good location. I was able to get everything I needed for my latest rescue pup. Can't wait until the kids get old enough for the fish!
  • BE
    Brandon E
    Oct 14, 2025
    5.0
    This Petco has attentive and knowledgeable people working here. They will help you find whatever you need. I have always had a great experience here and I come here often for our many pets. Thanks for such great service!
  • HB
    Helene Botor
    Oct 13, 2025
    5.0
    I shop at Petco all the time. It’s cheaper. Good discount.
  • JT
    Jerry Thornton
    Oct 11, 2025
    1.0
    Refused to sell us a fish. They have 30 in a 10 gallon tank and refused to sell us 1 for a smaller tank for TEMPORARY use! We shopped here a lot, but will take our business elsewhere.
  • AS
    Andira De Sanchez
    Oct 8, 2025
    1.0
    Nunca había tenido problemas con Petco en otras locaciones pero el día lunes llene a mi perrita y cuando volví a buscarla no lo podía creer lo que hicieron la dejaron muy mala le quitaron todo su pelo hasta de su cara la dejaron muy muy mal y hasta con una herida en su ojo ella es una Mini Goldendoodle pero no supieron cómo tratarla de verdad que no pienso llevarla más ahora estoy tratando de curar sus heridas y ver cómo puedo hacer para su piel me parte el corazón verla así y lo que le dejaron en su cabeza fue como un pedazo de pelo alto horrible por favor verifiquen bien antes de llevarla

Frequently Asked Questions About Petco

Does the Petco Richmond location have a vet hospital?

No, Petco Richmond does not have a full-service vet hospital.

Does Petco Richmond offer vaccinations?

Yes, Petco Richmond provides vaccinations.