Petco

4.3
439 reviews

About

Pet StorePet supply storePetco
Visit your Richmond Pet Store located at 24944 Fm 1093 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
24944 FM 1093, Richmond, TX
77406, United States

Hours

Reviews

4.3
434 reviews
5 stars
289
4 stars
75
3 stars
21
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several complaints about poor service, particularly in the grooming department and during checkout.

Grooming Issues

Numerous reviews highlighted serious problems with grooming services, including improper cuts, injuries to pets, and unprofessional behavior from groomers.

Product Availability

Customers noted issues with stock levels and inventory, with some items frequently out of stock or not meeting expectations.

Positive Store Environment

Several reviews mentioned the store's cleanliness, good layout, and a wide selection of pet supplies, contributing to a generally positive shopping experience.
  • JM
    Jeff Muller
    4 days ago
    4.0
    It is a pretty good pet store. I love it because they can groom my dog and that is not an easy thing. It would get 5 stars but they seem to attract very few people....not sure why?
  • ST
    Staci Thompson
    Dec 16, 2025
    2.0
    App would not let me buy online and pick up in store to get the 10% discount over $50. Stood at the register for at least 30 min while employee adjusted inventory so app would let me purchase online but it never worked. Employee finally gave me the online discount but said next time he wouldn’t be able to honor the online price. I said next time, if there’s a problem, I will just buy my dog’s food elsewhere. Do better - let employees react to problems instead of losing customers!
  • EU
    Elizabeth Da Silva USA
    Dec 13, 2025
    5.0
    Pickup de mi compra on line, super atentos y tenían mi orden lista
  • JW
    Jay Wesley
    Dec 9, 2025
    5.0
    I'm not gonna lie, I was blown away when I went inside. I was not expecting how nice it is and all the options available. This is gonna be my new go to pet store
  • TW
    Trey Waldhauser
    Nov 14, 2025
    5.0
    Great store in a good location. I was able to get everything I needed for my latest rescue pup. Can't wait until the kids get old enough for the fish!

Frequently Asked Questions About Petco

Does the Petco Richmond location have a vet hospital?

No, Petco Richmond does not have a full-service vet hospital.

Does Petco Richmond offer vaccinations?

Yes, Petco Richmond provides vaccinations.