Petco

Reviews

• TM

  Timothy Mazurek

  Feb 17, 2026
  1.0
  My girlfriend and I regularly visit this location because we get our dog groomed by Steven, who is fantastic and always provides great service. Unfortunately, today was a completely different experience. My girlfriend used the self-wash station for a quick visit, and it turned into a very frustrating situation. The soap dispenser was barely working, and our dog was left wet and cold for over 30 minutes while waiting for an employee to bring soap. She had to move back and forth between wash stations trying to find one that worked properly. On top of that, the water would not drain. When Quad came to address the drain issue, he opened it with pliers without asking to move our dog or even ensuring the area was clear. He worked underneath our dog without any communication, which was extremely concerning and upsetting. Throughout the interaction, Quad treated my girlfriend disrespectfully. When we went to check out and requested a refund due to the issues, he argued with her. He asked for a receipt, and when she explained it was tied to her account but she did not have a physical receipt, he laughed at her. That behavior was unprofessional and unacceptable. I will be contacting the manager regarding this experience, as the level of service and treatment we received today was very disappointing. Quad is a disgusting Human to being treating someone with such poor attitude. If you cant be nice do not work in the retail industry.
• MW

  Mellie Westerberg

  Feb 12, 2026
  5.0
  Very friendly and accommodating
• CC

  Chris

  Feb 9, 2026
  1.0
  Double check receipts, I hit decline but still got charged a donation. Tried to call about it and no answer.
• TD

  Tania D

  Feb 6, 2026
  1.0
  This is specifically regarding the grooming services only. I take my dog to another Petco typically in Cinco , but they were booked so I made an appt here with groomer Kayla. Walking in and noticing all the groomers standing around talking was the first sign. Before I could even take my leash off my dog Kayla inspected her and turned her away for matted ears and head telling me to take her to a vet because she is so severely matted on her ears and it’s no way she can cut her and it would just take so much time anyway. I have NEVER had this issue at the other Petco and my dog had just been groomed 3 months prior so there is NO WAY she is so severe she needs to go to no vet. The groomers at this location seem to not want to work it appears and losing this location money. We wondered around and found a place right across the street that took my dog with open arms, no issue not even an up charge for matting and did a wonderful job. Will never step foot in this location again. Not a good experience.
• MM

  Maddie A Mann

  Jan 13, 2026
  1.0
  I am writing this review to warn other pet owners, especially first time owners, about my deeply concerning experience with Petco’s Vetco clinic. I brought in a very sick kitten I had rescued off the side of the road. From the beginning, I made it explicitly clear that I had never owned a cat before and that I needed everything a cat would need to go home healthy and keep. I trusted the staff — Risa, Crystal, and Susie — to guide me appropriately. I was shown a “package,” which I purchased, believing this would include proper evaluation and care. At the time of the visit, the kitten had visible hair loss all over its body, appeared mangy and unwell ( this was documented in the vets notes), and I repeatedly expressed concern that it might be ringworm. I also specifically pointed out that the kitten’s ears looked abnormal and irritated. I was told they were “just dirty” and that there was nothing wrong. I was rushed through the visit, not allowed to fully explain my concerns, and told it was only “flea dermatitis.” Weeks later, the consequences of these dismissals became serious. A different veterinary clinic immediately identified ringworm, covering his body on his tail to on his nose, and confirmed the kitten had developed a fever due to how severe the infection had become. In addition, he had ear mites. When I contacted Vetco to ask what I had actually paid for and to seek accountability, I was told something shocking: I never received an exam. I was informed that the package I was sold did not include an exam — something that was never explained to me as a first-time pet owner bringing in a visibly sick rescue animal. At no point was I told an exam was necessary, offered one, or advised to go elsewhere if they could not properly assess my cat. The follow-up communication was equally troubling. When I called to report the confirmed ringworm diagnosis, fever, and spread of infection, the notes only reflected that I had “called,” leaving out all critical medical information. I was not proactively helped or guided on next steps. What ultimately broke my trust was later learning that internal notes described me as “laughing” and “acting unhinged.” This is categorically false and deeply inappropriate. I was calm, respectful, and firm — even while advocating for a sick animal and dealing with a contagious infection affecting my entire household. To have my character misrepresented after everything that occurred is unacceptable. Mistakes and misdiagnoses can happen. What is not acceptable is dismissing visible symptoms, failing to explain what services are actually being provided, neglecting to perform or recommend an exam for a visibly ill animal, and documenting false character judgments about a client. This experience delayed my cat’s treatment by weeks and caused unnecessary suffering for both the animal and my family. I strongly urge Petco and Vetco leadership to review how first-time pet owners are handled, how medical concerns are documented, and how staff communicate limitations of care. I would never want another person or animal to go through what we did.

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