Petco

4.2
533 reviews

About

Pet StorePet supply store
Visit your Plano Pet Store located at 8700 Preston Rd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8700 Preston Rd, Plano, TX
75024, United States

Hours

Reviews

4.2
527 reviews
5 stars
316
4 stars
108
3 stars
41
2 stars
20
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly in the grooming and aquatic sections.

Grooming Issues

Several reviews highlighted poor grooming experiences, including injuries to pets and dissatisfaction with the grooming results.

Inventory Problems

Customers frequently reported issues with stock availability, including canceled online orders and a disorganized store.

Store Cleanliness

Mixed feedback on cleanliness, with some customers noting dirty conditions and pest issues, while others found the store clean.

Positive Experiences

Despite some negative feedback, many customers expressed overall satisfaction with their experiences, particularly regarding specific staff members.
  • LH
    Lisa Herrick
    5 days ago
    5.0
    Excellent customer service in aquatics.
  • DW
    Destiny White
    Oct 14, 2025
    1.0
    I placed an online order, I call to confirm it’s ready. The guy says yes, so I’m heading there. I get an email saying it’s out of stock. I call back and I complain the same guy asking why he told me it was ready then. The guy should not be answering phones for one. Second, they have the wrong person on online orders if he does not know the protocol when handling them and speaking to customers. Least neighborly pet store I’ve been to, remains so.
  • NS
    nada sarrafknowles
    Oct 5, 2025
    4.0
    Carla was so patient and detailed grooming our dog. The store staff are friendly.
  • EB
    Elisa Benitez
    Sep 18, 2025
    5.0
    Gene is amazing! My wife and I came to this specific Petco in particular because Gene had the best and detailed information on the Lobster we plan on getting! We're so excited to bring our lobster home!
  • BM
    Bronwyn McWatters
    Sep 12, 2025
    5.0
    I'm about to drive all the way to this location from Sherman just to pick up a guinea pig that I don't need lol. The staff was so helpful in helping me research how to introduce a New Guinea pig to my current guinea pig and they even went above and beyond when I called to tell them I wanted it. There are many more petco stores along the way but this one has my trust and they seem to care about the animals more than any other I've been to.

Frequently Asked Questions About Petco

Does the Petco North Plano location have a vet hospital?

No, Petco North Plano does not have a full-service vet hospital.

Does Petco North Plano offer vaccinations?

Yes, Petco North Plano provides vaccinations.