Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - East Plano provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
190 reviews
5 stars
110
4 stars
25
3 stars
9
2 stars
3
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, particularly highlighting specific veterinarians like Dr. Archibald and Dr. Gomez.
Customer Service
Numerous reviews indicated poor customer service experiences, including long wait times, unreturned calls, and lack of communication regarding treatment options and costs.
Concerns Over Care
Several customers expressed concerns about the quality of care, citing misdiagnoses, unnecessary treatments, and a focus on upselling services rather than pet well-being.
Wellness Plan Issues
Many reviews criticized the Wellness Plan for being misleading, with complaints about unexpected costs and difficulties in canceling the plan.
Mixed Experiences
While some customers reported positive experiences with their pets' care, others described severe dissatisfaction, leading to a polarized view of the overall service.
- CLChassity LoveOct 1, 20251.0A couple of years back I would’ve given banfield 5 stars and recommended them in a heartbeat but that’s definitely changed. My husband and I brought our Doberman to banfield MULTIPLE times for 2 years due to skin infections and a mass on his chest which was also due to a “skin infection”. We were always sent home with a medicated shampoo, some kind of spray that was supposed to help (never did), and antibiotics. We were also advised to change his food and that actually seemed to make it worse. Unfortunately, we had to rehome him so we sent over all the medical records we had from banfield. 2 days later, we received a text from his new owner after taking him to a vet, that he actually had fevers CONSTANTLY, his red blood cell count was low and he had thyroid issues. Banfield NEVER made us aware of any of those issues, we were always told that “all his test came back normal” … but clearly that wasn’t the case, our pup was suffering. I truly believe banfield has become more about the money rather than the wellbeing of our pups.
- FAflora ariapourSep 15, 20255.0Sia is the greatest person ever. She is so sweet and patience. She is the only person i can trust because my dog doesn't like blow drying
- SWStephanie WilliamsSep 15, 20255.0Awesome staff awesome vets
- KKKenneth KriegerAug 27, 20255.0Dr Archibald and staff were very accommodating and thorough!
- ACAaron CortinasAug 21, 20255.0Thank you for taking care of Jackson! My little furry friend is always in good hands here!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in East Plano provide?
Banfield Pet Hospital offers quality health and wellness care including preventive care, vaccinations, dental, surgical care, microchipping, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital in East Plano?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but they can provide urgent care advice during hospital hours and referrals to emergency hospitals if necessary. For emergencies outside of hospital hours, contact a local emergency hospital.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through their website or mobile app. Banfield encourages scheduling appointments in advance as they require appointments for visits.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
What is an Optimum Wellness Plan offered by Banfield?
It is a preventive care plan providing annual services such as exams, vaccines, diagnostics, dental care, and nutritional consultations, which automatically renew each year. It is not insurance but offers discounts on treatments.
What nearby pet-related stores can I visit when going to Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit PetSmart and East Plano PetsHotel for additional pet supplies, training, and boarding services to conveniently support your pet's needs.
Are there any retail stores close to Banfield Pet Hospital where I can shop before or after my visit?
Yes, nearby retail stores include Sports Authority Sporting Goods, American Backyard furniture store, and K&G Fashion Superstore where you can shop for sporting goods, furniture, and apparel.
What fitness facilities are located near Banfield Pet Hospital?
24 Hour Fitness - East Plano, TX is nearby, offering opportunities to combine your pet care visit with your workout or fitness routines.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in East Plano is currently accepting new patients and encourages responsible pet ownership and preventive health care.