Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Plano West provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
193 reviews
5 stars
116
4 stars
16
3 stars
11
2 stars
6
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from front desk staff, leading to frustration and dissatisfaction among clients.
Veterinary Care
While some customers praised the veterinarians for their compassion and expertise, others reported serious concerns about misdiagnoses and inadequate treatment.
Wellness Plan Issues
Many customers expressed dissatisfaction with the wellness plan, describing it as a money grab with unclear benefits and unexpected costs.
Wait Times
Several reviews mentioned long wait times for appointments and procedures, contributing to a negative overall experience.
Mixed Experiences
While some clients had positive experiences with specific veterinarians and staff, others reported distressing incidents that led to a lack of trust in the clinic.
- RSrachel scottNov 16, 20251.0Banfield does NOT care- it’s clear by the reviews that y’all should do something differently. I almost signed up for the wellness plan, but the cold indifference of the vet tech really put me off. The assistant and front desk girl did not seem particularly caring, and the assistant had an extremely fake corporate voice and seemed kind of rude. I personally would not feel comfortable with my cat being left in her hands. She offered me a $22 "pedicure" where my cats claws just get trimmed. It was like a double whammy of being offered a bunch of add-ons and services that might not be necessary, but also with very uncaring people. I even emailed with my concerns and stated that I did not want to leave a bad review, and I never got a reply. Just want to warn others that there are better, less corporatized vets out there that do care.
- RGRocky GargNov 8, 20251.0I would strongly recommend anyone looking for quality veterinary care to be cautious about choosing the Banfield location in Plano. From my experience, the veterinarians here seemed more focused on promoting costly treatments and medications than on providing genuine care or clear explanations. Every question I asked was met with a suggestion for additional (and expensive) exams, rather than helpful guidance or reassurance. If you’re seeking thoughtful, experienced, and compassionate care for your pet, I would suggest exploring other options in the DFW area before committing to this clinic. I truly hope this helps other pet owners make a more informed decision. Probably they aren’t paid well by the corporate so they always find a way to make money by upsell. Front staff is always nice and cheerful
- KJKaron JonesNov 6, 20251.0Please don’t ever take your pets to this Banfield. So much incompetence there. I took my cat in for a suspected UTI. The vet calls me (after my girl had been there for 4 hrs in her carrier) and tells me they could not examine her because she was being uncooperative. This is the second time that has happened there. They recommended giving her gabapentine because they felt her UTI could be caused by “stress”. They were ready to send her home with a prescription to get her to calm down not treat a UTI. I took her immediately to another vet who had no problem, completing an exam, taking a urine sample, and taking an x-ray to make sure there were no crystals in her bladder. And yes, my girl does have a UTI and is being treated for it. She was the perfect angel, even after being traumatized for hours at Plano Banfield. These people should not be treating our animals. I have never written a bad review about any establishment, but these are our babies they are supposed to be taking care of. I wish I could give 0 stars.
- N1Nopares 19Aug 11, 20251.0Horrible customer service.
- SSSepideh ShahsavaraniJul 20, 20251.0Absolutely unacceptable experience — I will never trust this clinic again. My cat, who is being evaluated for a heart condition (HCM), had to undergo two blood draws because the clinic sent his original sample to the wrong lab and let it expire. That alone is beyond negligent. But what followed was even worse. When we returned for the second blood test — a physically and emotionally difficult process for any cat, let alone one with a heart issue — the vet didn’t even show up. Instead, two inexperienced assistants were sent in to perform the blood draw. They clearly lacked the skill and preparation, struggling to find a vein, and didn’t even bring basic supplies like a pressure pad or bandage. We had to hold our stressed-out cat and wait while they left to find supplies. For a clinic that claims to care about animal health, this showed a complete lack of compassion, training, and professionalism — especially for a cardiac patient. There was zero urgency or care in handling a delicate case. My trust in this clinic is completely gone. You failed my cat, and you failed us. I hope you take this feedback seriously and train your staff properly before another pet is put at risk.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Plano West?
Banfield Pet Hospital in Plano West is open Monday through Saturday from 7:00 AM to 6:00 PM and on Sundays from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency services?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours, you can call for urgent care advice and referrals to emergency providers. Outside of hospital hours, please contact your local emergency hospital.
What types of preventive health care services does Banfield Pet Hospital provide?
Banfield offers a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay monthly over 12 months via automatic withdrawal or credit card, or choose to pay in full if preferred.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet services or pet stores?
Yes, Banfield Pet Hospital is near PetSmart, a pet groomer and pet store, and West Plano PetsHotel, which offers pet services and a pet store, making it convenient to combine vet visits with other pet needs.
What dining options are available near Banfield Pet Hospital in Plano West?
Nearby dining options include McDonald's for fast food, Potbelly Sandwich Shop for sandwiches and soups, and Chipotle Mexican Grill for Mexican cuisine, providing convenient places to eat before or after your visit.
Are there any home improvement stores close to Banfield Pet Hospital?
Yes, The Home Depot and Home Services at The Home Depot are nearby, should you need home improvement supplies or services during your visit to Plano West.
How can nearby transit or local businesses help me plan a visit to Banfield Pet Hospital?
Nearby businesses like PetSmart and West Plano PetsHotel offer complementary pet services, and local eateries such as McDonald's and Chipotle provide dining options. This allows you to coordinate multiple errands conveniently when visiting Banfield Pet Hospital.