Petco

4.3
1842 reviews

About

Pet StorePet supply store
Visit your Pasadena Pet Store located at 3680 Spencer Highway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3680 Spencer Hwy, Pasadena, TX
77504, United States

Hours

Reviews

4.3
1,830 reviews
5 stars
1,143
4 stars
358
3 stars
172
2 stars
43
1 star
114

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful in assisting with their pet needs.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly with specific employees who were described as rude or unhelpful.

Stock Availability

Customers frequently mentioned issues with stock availability, including being out of specific items and a general lack of variety.

Store Cleanliness

Some reviews noted that the store was clean and well-organized, while others reported it being dirty and disorganized.

Pricing Concerns

Customers expressed mixed feelings about pricing, with some finding it too expensive compared to competitors.
  • LR
    Ludy Rigas
    2 days ago
    5.0
    Such nice and friendly people who work there, always so helpful.
  • JJ
    Juanita
    Nov 9, 2025
    5.0
    Zach is the best groomer. He handles my dogs gently and with great care. I appreciate his understanding of how to handle my difficult dogs!
  • JM
    Johnnie M
    Oct 27, 2025
    5.0
    Very friendly and helpful staff with a good selection
  • MT
    Melissa Tamez
    Oct 21, 2025
    5.0
    We went in for a specific brand and type of cat food for our cat who has severe food allergies. There wasn't any on the shelf but one of the sales associates (I think his name was Bjorn) came by to see if we needed assistance. He checked to see if they had any in stock and went to the back and got them for us. The checkout line was a little long and they opened two additional registers and got us checked out quickly.
  • NN
    Nhan Nguyen
    Oct 9, 2025
    5.0
    I want to mark only 1 star, but I don't want because of one individual working in this area the whole group has to suffer 1 star but they need to know their job is to sell and I buy. I want to buy but they don't sell. Is that the reason their stock price is down? I love animal but I don’t want to come here anymore.

Frequently Asked Questions About Petco

Does the Petco Pasadena location have a vet hospital?

Yes, Petco Pasadena has a full-service vet hospital.

Does Petco Pasadena offer vaccinations?

Yes, Petco Pasadena provides vaccinations.