Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Banfield Pet Hospital
9138 N Tarrant Pkwy, North Richland Hills, TX
76182, United States
Hours
Reviews
4.3
176 reviews
5 stars
132
4 stars
14
3 stars
5
2 stars
4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback is mixed regarding staff competence, with some praising the caring and knowledgeable staff, while others report inconsistent care and lack of familiarity with pets' histories.
Customer Service
Many customers appreciate the friendly and compassionate service, but there are complaints about long wait times, poor communication, and issues with appointment management.
Care Quality
While some reviews highlight excellent care and successful treatments, others express dissatisfaction with misdiagnoses and perceived negligence in handling pets.
Facility Experience
The facility is generally described as clean and well-organized, but some customers report issues with the drop-off process and long wait times.
Pricing Concerns
Several customers feel that pricing is high and that there is pressure to enroll in wellness plans, leading to frustration over unexpected costs.
- BDBill DwyerOct 7, 20255.0Service was great and complete. Great bedside manner with a large nervous dog!
- SASusan AndrewsSep 24, 20255.0Great Doctors, great staff, always treat my pets like thier own. Highly recommend.
- MHMircea HalmageanSep 15, 20255.0Feast and reliable and friendly
- PHPrincess HaleyAug 29, 20254.0Nice layout, convenient location
- GCgail currenAug 29, 20251.0Declining care after years of loyalty We’ve been with Banfield for over 7 years, but this location has really gone downhill in the past few months. The vet didn’t know my dog’s history and even questioned why she was on a urinary diet, despite her records showing she needed it. They kept pushing food changes and couldn't explain how it would benefit her when she's clearly allergic to chicken and the food ingredients has chicken in it! We took her to another vet around the corner a week later and she was diagnosed with bladder inflammation and crystals! Every visit feels inconsistent with different staff and vets, and I no longer trust their care. Sadly, I’m still stuck paying for their wellness plan even though I won’t be bringing my dog back here. For other pets sake, I hope things change for the better. But I'm not willing to risk it there anymore.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours for Banfield Pet Hospital in North Richland Hills, TX?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 4:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals to specialty providers or emergency hospitals.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, appointments can be scheduled online through the Banfield website or using their app available on both iOS and Android platforms.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening, nutrition consultations, and dental care. It is not insurance but offers discounts on treatments and automatically renews each year unless paid in full.
How can I get veterinary care online through Banfield?
Banfield clients with Optimum Wellness Plans can access 24/7 general pet care advice and triage support via Vet Chat™ through the Banfield app.
What safety measures does Banfield Pet Hospital take during COVID-19?
Banfield encourages drop-offs, increased cleaning protocols, and offers 24/7 telehealth support via Vet Chat™ to keep pets and people safe. They recommend calling ahead to prepare for your visit.
Is the Banfield Pet Hospital location wheelchair accessible and does it have restrooms?
Yes, the hospital has restroom facilities and wheelchair accessible restrooms, and it welcomes LGBTQ clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby places include Starbucks for coffee, LA Fitness if you want to work out, Pet Supplies Plus for pet goods, and Kroger Fuel Center for gas. You can conveniently stop by these locations while visiting Banfield.
How can nearby places like UPS Access Point or CVS Pharmacy complement my visit to Banfield Pet Hospital?
After your pet's visit, you can conveniently access courier and shipping services at UPS Access Point, or pick up medications and pet supplies at CVS Pharmacy, both located near Banfield Pet Hospital.