Many customers praised the staff for their kindness and compassion during difficult situations, highlighting their dedication to both pets and their owners.
Expertise and Efficiency
Numerous reviews noted the staff's professionalism and quick response times, with many customers feeling confident in the care their pets received.
Communication Issues
Some customers expressed dissatisfaction with communication, particularly regarding treatment options and follow-up care, indicating a need for improvement in this area.
Cost Concerns
Several reviews mentioned high costs for services, with some customers feeling that charges were excessive or unclear, leading to frustration.
Mixed Experiences
While many reviews were positive, there were also negative experiences shared, particularly regarding specific staff interactions and treatment decisions.
JC
Jan Cartwright
3 days ago
5.0
They always work me in when my dog needs immediate attention. Also have a discount for seniors.
EC
Eric Cochran
Jan 3, 2026
5.0
Excellent service provided today by this staff. No BS. My 1 year old puppy had an extreme allergic reaction that was swelling her entire body very quickly. The staff here reacted with quick and efficient urgent care. We were in and out thankfully. Few meds and she was already on the up and up. Will definitely be recommending this facility in the future. Thank you very much for your care. 🙏❤️
TT
Theda Tolles
Dec 30, 2025
5.0
Although I was referred to a different emergency animal hospital the kidneys that was shown to my little was greatly appreciated
WH
Wade Hubble
Dec 30, 2025
5.0
Needed an emergency C-section for our golden retriever. Now have 9 healthy puppies at home with a recovering momma!
JC
Julianna Campbell
Dec 20, 2025
5.0
Most amazing animal urgent care in NB. We were there late into the night with our 110 pound Great Pyrenees and The staff was still so amazing and kind. Highly recommend!!
Frequently Asked Questions About NB Animal Urgent Care
What constitutes a pet emergency?
A pet emergency can encompass severe injuries, acute illnesses, respiratory distress, ingestion of toxic substances, seizures, or any condition causing extreme pain or distress to the animal. If you're uncertain about the severity of your pet's condition, it's advisable to contact an emergency veterinary service for professional guidance.
How can I find an emergency veterinary clinic near me?
To locate an emergency veterinary clinic in your vicinity, you can utilize online search engines, consult pet healthcare applications, or contact your regular veterinarian for their recommendations. Many urban areas have 24-hour emergency clinics available. It's prudent to identify such facilities in advance, rather than searching during an actual emergency situation.
What should I do if my pet is injured or sick?
In the event of a pet injury or illness, it's crucial to maintain composure and immediately contact your veterinarian or the nearest emergency clinic. Adhere to their instructions and refrain from attempting to treat your pet without professional veterinary guidance.
Is it safe to transport an injured pet to the vet myself?
For critically injured pets, transportation by trained professionals is often the safest option. Moving an injured animal can potentially exacerbate its condition. If you must transport your pet yourself, contact the emergency veterinary clinic in advance to inform them of your impending arrival.
How can I prepare for a pet emergency?
To prepare for potential pet emergencies, veterinary professionals recommend the following: maintain a readily accessible list of important phone numbers, including your regular veterinarian and an emergency clinic; assemble a pet first aid kit containing bandages, antiseptic, and other essential supplies; familiarize yourself with basic pet first aid techniques; ensure your pet is microchipped and wears identification tags.
What should I expect at an emergency vet clinic?
At an emergency veterinary clinic, cases are typically prioritized based on the severity of the condition. Be prepared to provide comprehensive information about your pet's health and any observed symptoms. Please note that you may experience a wait, as critical cases are given precedence.
How can I tell if my pet ingested something toxic?
Indications of potential poisoning in pets may include vomiting, diarrhea, seizures, excessive salivation, lethargy, or agitation. If you suspect your pet has ingested a harmful substance, promptly contact an emergency veterinary service or animal poison control center.
Can I give my pet human medications in an emergency?
It is strongly advised against administering human medications to pets without prior consultation with a veterinary professional. Certain human medications can be highly toxic to animals and may cause severe adverse reactions.
How can I prevent emergencies in the first place?
Preventive measures to reduce the risk of pet emergencies include scheduling regular veterinary check-ups, pet-proofing your living space, securing harmful substances out of reach, and providing a safe environment for your pet. Statistics indicate that one in three pets will require emergency veterinary treatment annually. For comprehensive information about our emergency services, please contact NB Animal Urgent Care.
What is the cost of emergency veterinary care?
The cost of emergency veterinary care can vary significantly depending on the nature of the emergency and the required treatment. Emergency veterinary services often incur higher costs than routine care. It is advisable to inquire about payment options and consider pet insurance to help manage potential expenses.
What services does NB Animal Urgent Care provide?
NB Animal Urgent Care offers emergency triage care, in-house diagnostics, and overnight hospitalization services.
Where is NB Animal Urgent Care located?
It is located at 280 North Business Interstate Highway 35, Suite 100, New Braunfels, TX 78130, USA.
What are the operating hours of NB Animal Urgent Care?
The clinic is open Monday and Friday from 4:00 PM to 11:00 PM, and Saturday and Sunday from 1:00 PM to 11:00 PM. It is closed Tuesday through Thursday.
Which payment options are accepted at NB Animal Urgent Care?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is NB Animal Urgent Care affiliated with any professional associations?
Yes, it is associated with AAFP, AVMA, TMA, and VECC.
How can I contact NB Animal Urgent Care?
You can call the main phone at +1 830-217-8809 or email drlang@nbanimal.com.
What nearby pet services are available around NB Animal Urgent Care?
Nearby pet services include BluePearl Pet Hospital, which is another emergency pet hospital, and Pink Poodle, a pet groomer.
Are there any convenient food options near NB Animal Urgent Care?
Yes, restaurants such as Jason's Deli, Giza Egyptian Eatery, and Montana Mike's Restaurant are nearby, making it easy to grab a meal before or after your visit.
What nearby locations can help with travel or shipping needs when visiting NB Animal Urgent Care?
FedEx Office Print & Ship Center and UPS Access Point location are close by for shipping or print services. Additionally, RushMyPassport in FedEx Office offers passport and visa services.
What recreational or local attractions are near NB Animal Urgent Care?
Downtown New Braunfels is nearby and offers parks and activities that visitors might enjoy before or after their appointment.