Allure Veterinary Hospital & Urgent Care

3.6
508 reviews

About

Veterinarian
Allure Veterinary Hospital & Urgent Care provides vet care to the Central Texas area.

Location

Allure Veterinary Hospital & Urgent Care
22525 Interstate 35 N, New Braunfels, TX
78132, United States

Hours

Reviews

3.6
508 reviews
5 stars
311
4 stars
7
3 stars
9
2 stars
27
1 star
154

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their compassion and support during difficult times, especially during end-of-life decisions.

High Costs

Numerous reviews highlighted the high costs of services, with many feeling pressured to pay for unnecessary tests and treatments.

Communication Issues

Several customers reported poor communication regarding their pets' conditions and treatment plans, leading to frustration and confusion.

Long Wait Times

Many reviews mentioned long wait times, even in emergency situations, which caused distress for pet owners.

Mixed Experiences

While some customers had positive experiences with the care provided, others reported feeling neglected or that their pets were not adequately assessed.
  • MP
    Michelle P
    4 days ago
    5.0
    I brought my pup in to Allure for an emergency. Enrique and Dr Michelle were so kind and helpful the entire time. I can tell they truly care about their patients and are passionate about what they do. They were very transparent and were very thorough on options to care for my dog. All staff I interacted with are so nice and even though they were extremely busy I felt respected and cared for. I was so impressed, I decided to make Allure my primary care vet. Thanks Allure!
  • AT
    Ashley Tyner
    4 days ago
    1.0
    I took my pup here back in May because he acted like he was having seizures.....I sat in that room for 4 hours crying my eyes out, with Allure telling me they cant tell me what's wrong unless I spend $2400, and my dog is old so I may as well put him down. I had never had this happen to me before so I was beside myself. I had no idea what to do. I made some phone calls and decided to get a second opinion, and IM SO GLAD I DID. The second place I took him to was NB Animal Hospital, beside Jason's Deli in NB, and they did all of the same tests for $600 and told me he is absolutely not ready to be put down. Fast forward ONE WEEK, and my doggie was back to walking and completely normal! He's still thriving! Don't go to Allure if you want your fur baby to go home with you!
  • AH
    Adrianna H
    Nov 17, 2025
    2.0
    It may be because I just read an article about vet care costs having SKYROCKETED in the last decade (my experience is the past 5 years) but charging a $7 “processing fee” on top of wanting payment in full at the time of just scheduling a $175 consult appointment for rehab is incredibly off putting!! I realize the vets and vet techs have no say in this, and also haven’t seen a pay increase despite the price gouging these vet hospital owners charge. This does not convey that you have our pets best interests and health in mind. Greed is truly a shame, especially when it comes to healthcare. I hope our experience out weighs the vibes of your prices and payment policies.
  • KW
    K Wolf
    Oct 28, 2025
    5.0
    Running an animal rescue is difficult. Allure has helped us tremendously with sick, injured, and rescued strays. They pay very close and careful attention to each animal and work diligently with us with each and every case we bring in. They have been our bulwark when we bring in injured animals from the outside after hours and their care standards are incredible. While so many other general vets are closing, Allure has constantly and consistently been our go-to for us in helping us save pets lives. Their rooms are spacious and their pet care capabilities are incredible. Their staff are skilled and personable. Given its also a 24/7 pet ER, it can get very busy and chaotic. If your pet needs basic assistance, you may be waiting if critical care pets come in. That is how medical assistance works. Please be clear when you communicate your pet needs and be aware that a pet hit by a car will take priority over a pet thats got an ear infection. Also be aware that saving lives is not cheap nor is it easy- that is not an issue with Allure, that is just how the world works.
  • MC
    Michael Chalmers
    Oct 28, 2025
    5.0
    We took our GSD in to our vet on Friday afternoon. We were informed that she needed an immediate spay procedure. Our vet was not staffed to be able to provide the service because of day and time. We were recommended Allure with a caveat that some had issues with the services there. I will dispell all those concerns. This place was phenomenal! Every member of the staff was attentive and caring. Dr. Fann was one of the most informative and kind veterinarians we've ever met. We are 4 days post op. We are having issues with keeping our GSD calmed down. She obviously feels great. She looks fantastic and is recovering well. Were there costs, absolutely. Were they high, higher then something scheduled, probably. But it was an emergency. It was kind of expected. I can't thank the staff at Allure enough. They did a great service that was needed. Thank you all again! Highly recommend!

Frequently Asked Questions About Allure Veterinary Hospital & Urgent Care

Do you offer same-day appointments?

Yes, we offer same-day appointments!

Do you offer flexible hours?

Yes! We have 24-hour services from Friday through Sunday. We are open from 8:00 AM to midnight Monday through Thursday.