Allure Veterinary Hospital & Urgent Care

Reviews

• JS

  Jackie Salomon

  5 days ago
  1.0
  I had one of the worst experiences I’ve ever had at Allure Pet Hospital. I called ahead of time to inform the clinic that I was bringing in my cat, who was experiencing severe upper respiratory symptoms. I explained the urgency, let them know I was on my way, and confirmed my arrival time. When we arrived, we were taken to a room, told the vet would be with us shortly, and left to wait. We waited nearly four hours. During that entire time, we were checked on only once. No updates. No explanations. No one came to see my sick cat. I waited patiently without making a scene, assuming someone would eventually provide an update. That never happened. Eventually, I had to open the back door myself to look for assistance. I encountered a staff member in the back who seemed surprised to see me and asked what I was doing there. I explained that I had been sitting in the exam room for hours without hearing from anyone. Only after that did a staff member from the front office come into the room and explain that there had been an emergency involving dogs that had been shot. While I understand emergencies happen, the complete lack of communication is unacceptable. At no point during those several hours did anyone come to inform me of the delay, explain the situation, or offer options. If someone is stationed at the front desk, there is no excuse for leaving a client and a sick animal unattended for hours. It wasn’t until I asked if there was somewhere else I could take my cat that this staff member began looking up other clinics. Throughout the interaction, he was rude, dry, dismissive, and unprofessional, as if my concern for my sick pet was an inconvenience. The situation worsened when I attempted to leave. The front door was locked, and I was struggling to exit while holding my sick cat. Instead of helping, the same staff member sat there laughing. When I questioned this, he responded, “You told me you didn’t need help.” I didn’t need help carrying my cat — basic common sense would dictate unlocking the door when a client is clearly trying to leave with a sick animal. Watching someone laugh in that moment was humiliating and upsetting. Overall, the experience was chaotic, dismissive, and deeply unprofessional. I left after wasting hours, with my cat still sick, and with no trust in this clinic’s ability to handle urgent cases with compassion or basic communication.
• LD

  Lori Draper

  Dec 26, 2025
  5.0
  I'm ever so grateful they were opened on Christmas Day (yesterday). My FURbaby (Molly) needed urgent care following surgery and Anna and Dr Maria Lara were absolutely spectacular. Anna was incredibly caring to my Molly and Dr Lara delivered the exact care Moly needed. Today Molly's fever is gone, she is breathing normal, and her swelling is gone. Mere words cannot express how grateful I am. And while I was expecting a huge bill, (which I would have paid), it was way lower than what I expected. They were God sent.
• LK

  L Key

  Dec 23, 2025
  5.0
  I love this place the techs and the doctors are so loving and caring. I had to bring my buddy in a couple of years ago after eating a whole platter of chocolate brownies and they took so good care of him emptied his stomach and rehydrated him he was good as new after that. I today brought him back for his annual check up. I didn't know they had that I thought it was just an urgent care but they have regular dog visits you can bring your dog in for their annual WellCare checkup. Dr C is amazing. She really cares for your pets. She really listens to you and respects how you decide to care for your fur babies. I'm so thankful I found this place. Yesenia her assistant was also very loving and helpful. And even the person who greeted me was very kind and patient. I will definitely be bringing my boys here to get their annual checkup and care.
• KL

  Kirsten Lee

  Dec 16, 2025
  4.0
  Got recommended by my coworkers to bring my fur baby here. I called and was able to drop him off (same day!) in the morning for the examination/treatment. I was called back by the Dr to discuss the situation/treatment as well pricing. The staff were all very friendly, I definitely felt like I was being treated kindly as a new patient. My only downside is that they’re located on the other side of town for me. But overall service is 5/5! *my fur baby got a nasty abscess*
• AW

  Ashley Wilhite

  Dec 14, 2025
  1.0
  I arrived with my dog at 10:30am, and ended up leaving with my dog at 1:30pm because he still had not been seen. I was told the afternoon vet did not know she working that day and was an hour and a half late. Then upon arriving grabbed the wrong dog for review (a dog that had came in after mine). After that I decided that’s not really the person I want working on my dog in pain. Staffing issues may be an issue, I can’t give a review on treatment bc we did not receive any. I would definitely recommend driving a little further for good care.

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