Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mesquite provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
341 reviews
5 stars
231
4 stars
40
3 stars
10
2 stars
11
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Many customers praised the veterinarians for their knowledge and compassion towards pets, highlighting specific doctors like Dr. Gonzalez and Dr. Rogan.
Customer Service Issues
Numerous reviews mentioned poor customer service, particularly from front desk staff, with complaints about rudeness, lack of communication, and scheduling problems.
Communication Failures
Several customers expressed frustration over inadequate communication regarding their pets' health issues and treatment plans, leading to feelings of negligence.
Pricing Concerns
Customers frequently noted high costs for services and medications, with some feeling misled about pricing and wellness plans.
Mixed Experiences
While some customers had positive experiences and felt their pets received good care, others reported serious issues that led them to seek alternative veterinary services.
- BSBrenda SotomayorSep 16, 20255.0Dr. Gonzalez, Dr. Rogan and Dr. Chidi had been taking care of my dogs as we add them to our family always with love and compassion.. thanks from Camila, Max and Toby family 🐾❤️🩹
- YVYessica ValenzuelaAug 18, 20251.0I have tried… In numerous occasions to give this place a chance to get it together. The office systems are either broken or whoever took over is changing everything. There are constant issues with scheduling, not communicating fully with the dogs owner about expectations, and the joke of customer service who feels so bad for you but can’t ever do anything. Three different appointments have been cancelled because of an issues they created. I asked to speak to anyone who could help and apparently no one in store can. No one ever came out. Any time. This is THE WORST BANDFIELD location. Go to the stand alone on the other side of Mesquite. Much better service. Since I can’t get y’all to stop contacting me. I’ll leave it here. REMOVE ME FROM YOUR CALL LIST, BANDFIELD PET HOSPITAL INSIDE OF PETSMART IN MESQUITE.
- PBPamela BrownAug 11, 20255.0Great staff the ladies there explained everything. Made sure that we understood all instructions perfectly. Never rushed the appointment. Made sure we all knew what was wrong with my cat . Then came up with a plan . I am so greatful for their kindness . This was a great experience. And I will go back because of how great the staff was. .
- GHGaby HurtadoJul 29, 20251.0I had been a proud patron of this vet hospital for 11 years. I recently took my pet to their annual comprehensive exam and was told my senior pet was healthy- no issues, nothing was expressed to BOTH of the times I spoke to a vet tech before and while picking up my pet. I had a scheduled dental cleaning for my pet 4 days later & dropped off my pet as I always do for their dental cleaning. I received a call three hours later stating that to my extreme surprise, that because my pet has a heart murmur they couldn’t proceed. This is unacceptable & negligent behavior for them not to communicate a health concern for my pet, especially since for their dental cleaning having heart murmur is extremely dangerous, thus why they couldn’t proceed. When I asked why wasn’t I notified this when I picked up my pet literally four days earlier from their appointment, I couldn’t get an answer. All I got was “maybe the vet attending your pet was busy in surgery and couldn’t go and tell you.” That’s such a cop- out answer and really unbelievable as the vet techs are usually the ones that communicate with the pet parents there, unless it’s a more serious issue. I am appalled & extremely disappointed with their negligent behavior by failing to communicate to my pets health status, on BOTH of the opportunities they had, and yet still calling to confirm with me their cleaning after the discovery of a heart murmur that according to the vet overseeing the cleaning, was in the medical portal of my pet, which again, why wasn’t I notified of it? I didn’t receive any information or paperwork about the action plan for this health issue. This could’ve resulted in something far worse. I wasn’t given any clarity on why I wasn’t informed about the heart murmur of my 12 year old senior pet, nor did I feel like they cared that I was upset that they failed to communicate with me such vital information. I have been a patron for this place for 11 years, and it was sad to see the nonchalant & dismissive attitude about this very upsetting situation for me & my pet, and their lack of communication & initiative to provide me with an answer of why I wasn’t informed of the heart murmur. I will no longer be taking my pets here.
- AAAlton AshfordJan 7, 20224.0Good customer service
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Mesquite?
Banfield Pet Hospital in Mesquite is open Monday from 9:00 AM to 6:00 PM and Tuesday through Saturday from 9:00 AM to 7:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive care services are available at Banfield Pet Hospital?
Preventive care treatments include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition consults, and dental care. They automatically renew every 12 months and offer discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, or by calling their main phone number at +1 972-270-0777.
Can I access veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice through Vet Chat on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and will be notified when ready, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital welcoming to the LGBTQ community?
Yes, Banfield Pet Hospital is LGBTQ friendly and welcomes all customers.
What nearby pet stores can customers visit when coming to Banfield Pet Hospital?
Customers can visit nearby PetSmart for pet grooming and supplies, which is conveniently located close to Banfield Pet Hospital in Mesquite.
Are there shopping options near Banfield Pet Hospital in Mesquite?
Yes, nearby shopping options include Five Below, Pier 1 Imports, pOpshelf, dressbarn, Avenue, Ross Dress for Less, Michaels, JOANN Fabric and Craft Stores, and Kohl's, perfect for visiting before or after your pet's appointment.