Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - McKinney-Custer provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
171 reviews
5 stars
109
4 stars
21
3 stars
3
2 stars2
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude staff, long wait times, and poor communication, leading to frustration among customers.
Care Quality
While some customers praised the care provided by specific veterinarians, many expressed dissatisfaction with the overall quality of care, citing missed diagnoses and a lack of genuine concern for pets.
Scheduling Issues
Customers frequently reported problems with appointment scheduling, including double bookings and long wait times, which contributed to a chaotic experience.
Sales Practices
Several reviews criticized the clinic for perceived upselling and hidden fees associated with their wellness plans, leading to a feeling of being taken advantage of.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific staff members, noting their friendliness and attentiveness to pets.
- THTraci HolmesNov 10, 20255.0I can't say enough positive things about the Banfield Custer location. Dr. Cho was so professional and compassionate with our sweet Gracie's end of life care. She took her time explaining what was going on and what to expect and was so understanding and caring. The staff were kind as well. I will forever be grateful for their care during a very difficult time.
- KBKeiandra BurnsOct 18, 20251.0Update as of 10/24: I booked my pets online for an in room since I was told they couldn’t fit me in for an in room last Saturday when I had a booked and confirmed appointment. After I booked online today and I called to make sure they had their meds in stock as last time I was told they ran out of the main flea/tick meds and they didn’t have time to look my dogs infection. I was met with another rude employee telling me the app is not working and shouldn’t let people double book. I asked for any in room time today or tomorrow and she said only drop off. Why would I drop my pets off all day to be stressed because they can’t figure out scheduling. At this point I’m looking to cancel my plans with them. No one has called me regarding these issues from previous appointments. Last Saturday review: I recently moved to McKinney and was genuinely hopeful that this Banfield location would offer better customer service and organization than what I experienced in Dallas. Unfortunately, that hasn’t been the case. From the start, I’ve encountered rude employees and long wait times. I always call ahead to schedule an in-room appointment, but even with an appointment, I’m typically waiting 20 minutes or more just to be brought back and then even longer once inside the room. Each time, I’m told the clinic is short-staffed or there is an emergency going on. It seems that they want me to drop my dogs off early and leave them there all day until someone is available. That’s simply not an option for me, my 13-year-old dog has a heart condition, and I will not leave him caged for hours. I only have weekends off to bring them in, and I make every effort to plan ahead. Despite that, every visit feels chaotic and dismissive. I work in customer service myself, so I rarely leave negative reviews, but at this point, I feel I have to speak up. I truly want to see better communication, empathy, and professionalism from this location. Having a Banfield so close to home should be a relief, not a constant source of stress.
- JCJeff CookSep 15, 20255.0Beckie did great with my newly adopted Hopper! His 1st time and I liked his new haircut and nail trim. She said he did great and was easy to work with.
- MLmtb_for_ lifeSep 9, 20251.0I will never take any of my dogs to any banfield ever again, the vets don’t care about your dogs and just want to get you in and out. This is a problem at ALL of there locations. The vets are very incompetent.
- LLLuba Pikiner (Lulu)Jul 2, 20255.0I love bringing my Staffordshire terrier Baby to Banfield at McKinney Custer! The staff there is always super nice to us and they love Baby so much! Thank you for making our visits special and it’s one of baby’s favorite places. We appreciate all the staff for the kindness and hard work and great communication and making sure baby is happy and healthy!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located in McKinney?
Banfield Pet Hospital is located at 7001 S Custer Rd, Ste 800, McKinney, TX 75070.
What are the operating hours of Banfield Pet Hospital in McKinney?
The hospital is open Monday to Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
What types of veterinary services does Banfield offer?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, microchipping, DNA testing, spay/neuter services, and end of life care.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultation, and dental care. It is not insurance but offers discounts on treatments and automatically renews annually.
Can I get veterinary care remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app. They offer in-room visits, drop-off appointments, and virtual visits for wellness plan clients.
What are some nearby places to Banfield Pet Hospital in McKinney for dining or services?
Nearby you can find Reggae Jerk Hut (Caribbean restaurant), TeaLatte Bar (bubble tea), Buzzed Bull Creamery (ice cream shop), and NYC Bagel & Deli for dining options.
Are there any nearby medical or emergency facilities to Banfield Pet Hospital?
Yes, Texas Health Breeze Urgent Care is nearby for emergency medical needs, complementing Banfield's veterinary services.
What nearby fitness and wellness options are available around Banfield Pet Hospital?
Fitness and wellness venues nearby include Club Pilates, Harter Strength McKinney gym, Enjoy Massage spa, Serenity Spa & Massage, and Lash Me Studio beauty salon.