Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - McAllen North provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
173 reviews
5 stars
108
4 stars
23
3 stars
4
2 stars
5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their attentive and caring treatment of pets, highlighting their professionalism and genuine love for animals.
Customer Service
There are significant complaints regarding poor customer service, particularly with long wait times for phone responses and issues with appointment scheduling.
Operational Issues
Several reviews mentioned understaffing and inefficiencies at the front desk, leading to appointment mix-ups and delays in service.
Pricing Concerns
Customers expressed concerns about pricing, with some feeling pressured to purchase additional services and medications.
Mixed Experiences
While many customers reported positive experiences, others had negative encounters, particularly regarding the handling of emergencies and communication.
- ARAndrea RodriguezSep 15, 20255.0Great treatment of my cats. The vet and vet techs were so attentive and caring toward my pets.
- RLRose LopezSep 15, 20255.0My 4 legged love snells and walks the walk after their care fir his styling cut and nail trim. Appreciaye it. Thabks.
- RRR Perez (Rose)Sep 13, 20255.0Banfield service and staff are exceptional very caring , great customer service with our yorkie Gio. Great insurance options including the services provided. We recommend this place!
- CFCarlos FernandezSep 11, 20255.0Always a Awesome Experience!!, Great staff and Wonderful Vets!!!
- VAVictor AgostiniSep 1, 20251.0We've been taking our dogs here for the last 18 years. Sometime back, corporate took over and the place changed. The culture changed. Feels bland and sterile. It seems like it doesn't matter what time of the day or which day of the week you call or show up, this location is always understaffed at the Client Service Coordinator (front desk) area. That and, either their systems aren't as streamlined as they could be, or the ladies up front just don't know how to operate them efficiently. Took my dogs in today for a comp exam. I arrived to find out the appointment my wife re-scheduled and confirmed over the phone with Kristen days ago, wasn't entered into the system. It always feels like they are overwhelmed. This is not the first time we have had appointment times hiccups either. We have showed up for our appointments and been told we are there on the wrong day or the wrong time while holding a printout of the confirmation via email. Showing up for your appointment is a far cry from driving up to Chick Fil A efficiency-wise. They need more and better trained people up front if they want to efficiently handle the amount of pets they book for appointments. It is not the fault of the ladies up front at all. This is the result of corporate greed, under-staffing, and overworking the employees.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in McAllen North offer?
They provide preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter services, DNA testing, and end-of-life care.
What are the operating hours for Banfield Pet Hospital in McAllen North?
Open Monday 9 AM to 5 PM; Tuesday through Saturday 7 AM to 5 PM; closed Sundays and on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care?
No, but you can call during hospital hours for urgent care advice and referrals to emergency providers. Outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It's a preventive care plan covering annual exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal unless paid in full.
How can I pay for an Optimum Wellness Plan?
Payments can be spread over 12 months via automatic withdrawal or credit card, or paid in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer In-room appointments where you stay with your pet, Drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
What are some nearby stores where I can shop before or after visiting Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, HomeGoods for home goods, and Ross Dress for Less for clothing and discounted items.
Are there dining options near Banfield Pet Hospital in McAllen North?
Yes, nearby restaurants include Nuri: Fusion Street Kitchen for barbecue, Double Dave's Pizza, El Porton Mexican Restaurant, and Buck's Pizza for Italian cuisine.
What nearby services can help me with my vision or health care while visiting Banfield?
America's Best Contacts & Eyeglasses is close by for eyewear, and South Texas Health System Clinics provide medical services in the area.