Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
213 reviews
5 stars
148
4 stars
14
3 stars
9
2 stars
11
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and caring, others report rude behavior and a lack of empathy from certain employees.
Quality of Care
There are significant concerns regarding the quality of veterinary care, with multiple reviews citing negligence, misdiagnoses, and inadequate treatment leading to severe consequences for pets.
Pricing Transparency
Many customers express dissatisfaction with pricing practices, feeling that services are overpriced and that there is pressure to purchase unnecessary wellness plans.
Staff Competence
While some staff members are praised for their knowledge and compassion, others are criticized for being unprofessional and lacking the necessary skills to handle pets properly.
Appointment Management
Customers frequently mention long wait times for appointments and poor communication regarding scheduling, leading to frustration and dissatisfaction.
- AFAshley FriendNov 15, 20255.0Amazing staff! Everyone that works here is lovely and genuinely loves animals and gentle. My dog is very skittish but does well with them and they are efficient at accommodating what you need
- RLRafael LunaAug 19, 20255.0Benfield Hospital has been amazing with my husky ever since he was just two months old. The staff truly care, and every visit has been a positive experience. Their customer service is excellent, always kind and attentive, and they make sure my pet feels comfortable and well taken care of. I couldn’t ask for a better place to trust with my husky’s health! Highly recommend to anyone looking for a caring and professional veterinary team.
- KMK MAug 18, 20254.0The staff members and vet are great!
- AHAlexis HelmAug 18, 20255.0Dr Johnson and staff are great!!!!
- EMElisha MenchacaOct 9, 20211.0Do not waste your time coming to this location. My 5lb chihuahua got turned away multiple times, even under medicine they prescribed to calm his nerves. Please go to the location in Flower Mound with Dr. G who handled both of my dogs with care and patience (other dog is 60 lbs. and also nervous) on the very first visit.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Timber Valley, Lewisville?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or the Banfield app using the provided scheduling links.
What preventive care services does Banfield Pet Hospital offer?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
How can I get veterinary care remotely from Banfield Pet Hospital?
If you have a Banfield Optimum Wellness Plan®, you can access Vet Chat™ through the Banfield app for 24/7 general pet care advice and triage support.
What safety measures is Banfield taking during COVID-19 to protect pets and people?
Banfield encourages drop-offs, increases cleaning protocols, and offers 24/7 telehealth services via Vet Chat™. Please call ahead to help them prepare for your visit.
Is Banfield Pet Hospital wheelchair accessible and does it have restrooms?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and welcomes all guests, including the LGBTQ community.
Are there places to eat near Banfield Pet Hospital in Timber Valley?
Yes, nearby you can find Whataburger and Domino's Pizza among other restaurants, which is convenient for grabbing a meal before or after your pet’s appointment.
What other pet-related services are located near Banfield Pet Hospital?
Timber Valley Pet Hospital, another veterinary service provider, is located nearby if you need alternative veterinary care options.
Are there convenient amenities near Banfield Pet Hospital such as banks or gas stations?
Yes, Comerica Bank, Comerica ATM, QuikTrip gas station, and Valero gas station are located close by for your convenience during visits.