Brand Certified
Banfield Pet Hospital
4.1(215 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1695 S Highway 121, Lewisville, TX
75067, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(972) 221-5532
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Timber Valley in Lewisville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
215 reviews
5 stars
150
4 stars
14
3 stars
9
2 stars
11
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Service Quality
There are mixed reviews regarding the quality of service, with some customers expressing dissatisfaction due to perceived negligence and poor communication.
Pricing Concerns
Several reviews highlighted concerns about high prices and upselling of services, leading to frustration among customers.
Appointment Issues
Customers reported long wait times for appointments and drop-off services, causing dissatisfaction with the overall experience.
- NCNilcar CardozaFeb 8, 20265.0Él dia lunes llevé a mí Violeta a consulta porque estaba enferma confíe él cuidado y salud de ella al personal medico y asistente puedo decir que me nos brindaron una excelente atención fueron profesionales y pacientes al momento de darnos el diagnóstico de los exámenes y tratamiento qué recibió estoy agradecida con todos siendo violeta referida a una cirugía de emergencia la cuál sé realizó en la sede de Frisco también fueron excelente y pasaré dejando mí reseña ambos hospitales trabajaron en conjunto para brindarle a violeta él mejor cuidado gracias Dios les bendiga 🙏🏻
- AMAmanda MartinezJan 10, 20265.0First off let me say that today's visit has been the best visit since we first signed up with Banfield for our fur babies. Our usual place canceled last minute which is understandable but one of our dogs had hurt his paw. I called around and the FloMo location recommended this location. I'm greatful to them for not only squeezing him in just to look at his paw but bring also bring him upto date on all his shots due to a system error. We will be coming to this location more.
- AFAshley FriendNov 15, 20255.0Amazing staff! Everyone that works here is lovely and genuinely loves animals and gentle. My dog is very skittish but does well with them and they are efficient at accommodating what you need
- CACrystal AldenderferSep 11, 20195.0They are so kind and always make sure you have everything you need to care for your pet.
- BPBeth PatrickSep 17, 20175.0The perfect pet hospital for your pets. Dr Grey and team are wonderful.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Timber Valley, Lewisville?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or the Banfield app using the provided scheduling links.
What preventive care services does Banfield Pet Hospital offer?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
How can I get veterinary care remotely from Banfield Pet Hospital?
If you have a Banfield Optimum Wellness Plan®, you can access Vet Chat™ through the Banfield app for 24/7 general pet care advice and triage support.
What safety measures is Banfield taking during COVID-19 to protect pets and people?
Banfield encourages drop-offs, increases cleaning protocols, and offers 24/7 telehealth services via Vet Chat™. Please call ahead to help them prepare for your visit.
Is Banfield Pet Hospital wheelchair accessible and does it have restrooms?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and welcomes all guests, including the LGBTQ community.
Are there places to eat near Banfield Pet Hospital in Timber Valley?
Yes, nearby you can find Whataburger and Domino's Pizza among other restaurants, which is convenient for grabbing a meal before or after your pet’s appointment.
What other pet-related services are located near Banfield Pet Hospital?
Timber Valley Pet Hospital, another veterinary service provider, is located nearby if you need alternative veterinary care options.
Are there convenient amenities near Banfield Pet Hospital such as banks or gas stations?
Yes, Comerica Bank, Comerica ATM, QuikTrip gas station, and Valero gas station are located close by for your convenience during visits.
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