Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lewisville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
175 reviews
5 stars
122
4 stars
9
3 stars
6
2 stars
6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies widely; some customers praise the friendliness and care of staff, while others report rudeness and lack of empathy.
Quality of Care
Many customers express satisfaction with the quality of care their pets receive, highlighting specific staff members for their attentiveness and thoroughness.
Communication Issues
Several reviews mention poor communication regarding treatment plans, costs, and follow-up, leading to frustration among pet owners.
Service Consistency
There are mixed experiences regarding service consistency, with some customers reporting excellent visits while others faced significant issues during their appointments.
Pricing Concerns
Customers frequently express dissatisfaction with pricing, feeling that the wellness plans do not provide adequate value for the services rendered.
- VCVeronica CanasOct 18, 20255.0Totally recommend them loved it super friendly extremely professionally Brooke and Astrid where amazing thank you so much for being my first time I loved it and glad I was able to bring turbo in.
- SNSassi NixSep 7, 20255.0They took care of of my puppy i will be back
- LMLauren MarvinAug 26, 20255.0Dr. Brinkley and the staff at this Banfield location saved my dogs life. For 2-3 weeks my dog has been sick with some of the worst symptoms I've ever seen. She didn't eat nor drink water for two weeks, not to mention the vomiting, incontinence and tremors. We had four visit within that time frame, trying to pinpoint the cause. We finally got an answer today, and for the first time in two weeks my dog was interested in treats and ate a small amount of food. Immediately after leaving the vet, she had the energy to jump in the car, something we havent seen in a week. I cant thank the staff and Dr. Brinkley enough for saving my dogs life and caring enough about her to keep trying different test until we finally found the answer.
- KKKareenaJun 23, 20251.00 stars if I could. Total incompetence and complete lack of service. We brought our German Shepard in TWICE for an inflamed red eye. The first time she was prescribed eye drops which did nothing but make her more uncomfortable. The second time she was prescribed an ointment. AN OINTMENT? Also did nothing. We finally request to be prescribed antibiotics as it’s very likely she got some bacteria in her eye from our backyard. The doctor essentially tells us NO and says that we need to see a specialty veterinarian at our expense. We already pay for a wellness plan with Banfield. Apparently there are limits to the care they are willing to provide (it’s not like they CAN’T prescribe antibiotics but that they WON’T) even at a paying customer’s reasonable request. Ridiculous.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Lewisville provide?
Banfield Pet Hospital in Lewisville offers comprehensive pet health and wellness care including preventive care, vaccinations, dental care, parasite control, spay/neuter, microchipping, nutritional advice, DNA testing, and end of life care.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Lewisville is currently accepting new patients.
What are the hospital hours at Banfield Pet Hospital Lewisville?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield provide emergency care services at the Lewisville location?
No, Banfield Pet Hospital does not provide emergency services, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
Can I schedule an appointment online for Banfield Pet Hospital in Lewisville?
Yes, you can easily schedule an appointment online through Banfield's website or mobile apps.
Does Banfield offer virtual pet care options?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ 24/7 for remote general pet care advice and triage support through the Banfield app.
Are appointments required at Banfield Pet Hospital Lewisville?
Yes, Banfield requires appointments for visits to ensure quality care for your pet.
What nearby pet-related stores can I visit alongside Banfield Pet Hospital?
Nearby pet-related stores include PetSmart, which offers pet grooming and services, making it convenient for you to care for your pet before or after your vet visit.
Where can I eat locally near Banfield Pet Hospital in Lewisville?
Close to Banfield Pet Hospital, you can enjoy breakfast or brunch at IHOP or Denny's, or get a sandwich at Firehouse Subs Lewisville and Pardon My Cheesesteak.
What shopping options are available near Banfield Pet Hospital?
You can visit several retail stores nearby, such as Marshalls for clothing, Sephora for beauty supplies, and Michaels for crafts, providing a variety of shopping opportunities around your vet visit.