Emergency Animal Hospital of Crystal Falls

Reviews

• VQ

  Vicki Quinton

  5 days ago
  5.0
  My precious Bella is alive today because of their great care. I just wish it didn't cost so much!!
• DH

  Dona Halloum

  Feb 17, 2026
  5.0
  The doctors and the staff were all incredibly helpful, compassionate and communicative. I got constant updates on my cat. Their prices are reasonable and they are family owned not a corporate which is ever better. Thank you for taking care of my baby
• JG

  Jenna Geyman

  Feb 3, 2026
  1.0
  My dog was attacked by another dog on the night of the freeze. We initially took him to the Bertram vet twice and he wasn't as bad. By the following Friday, my dog suddenly could not eat, drink, or walk and was extremely disoriented. I knew something was terribly wrong and was advised to take him to Crystal Falls Emergency Vet Hospital. When I arrived, staff took my dog from my truck and brought him inside. I was left in the waiting room for over an hour with no updates, not knowing what was happening or how he was doing. While the staff appeared polite, the care my dog received was deeply concerning. They repeatedly stated they were unsure what was wrong but guessed it was tetanus. Over the course of four days, they ran numerous tests, continuously increasing the bill, yet my dog showed no improvement. On Monday, the final day of his stay, I was told he was not getting better and that they were now unsure it was even tetanus. I was advised to pay for an MRI costing $5,000 “to see what might be going on,” despite them still having no clear diagnosis. That evening, after calling ahead to inform them, my husband went to retrieve our dog so we could take him to another veterinarian we trust who had just returned to town. The hospital argued with us about releasing our dog and made my husband wait over an hour due to poor communication. They would not allow us to leave until I contacted the other vet to speak with them directly. Holding our dog against our wishes was unacceptable. Once evaluated by the other veterinarian, he identified the issue within seconds: my dog did NOT have tetanus. He had canine spinal meningitis, a severe infection that had spread to his body and brain. We had previously expressed concern about something being wrong with our dog’s eyes, which Crystal Falls did not seem to take seriously. My dog was being treated incorrectly and that if he had stayed at Crystal Falls another night, he likely would have died. The nasal tube used was ineffective and unnecessary, and that the IV was not placed correctly, causing visible blood pooling. I strongly advise anyone who truly wants their animal to live to think twice before bringing them here. My dog means the world to me. He is not fully out of the woods yet, but under proper care, he is finally showing improvement — and there is hope.
• MM

  Magdalene Matzen

  Feb 1, 2026
  5.0
  Knowledgeable vet staff, were flexible on treatment options and provided the best care I could ask for. Kept me updated frequently on my pet while under their care. Staff was considerate and kind after the loss of my pet, and offered a lovely and affordable memorial package selection. Has dedicated rooms for privacy during pet loss and allowed me the time needed to say goodbye. Did not feel rushed or pressured into decisions. Would absolutely recommend this as a trusteorthy vet hospital.
• CS

  Carmela Stearns

  Jan 22, 2026
  1.0
  Shocked that there is not an upfront disclosure when you call or on the website that there is a walk in the door mandated $600 fee regardless of treatment required to be paid up front. Most ER VETs charge for the services rendered and have an initial evaluation fee ranging from $160 to $200. Then discuss possible treatments and additional costs. If you do not have the minimal $600 fee for your pet to be seen and receive services, please go elsewhere. Once we learned this, it was too late for us to go elsewhere. Only added more trauma for us. We learned the HARD WAY!

Frequently Asked Questions About Emergency Animal Hospital of Crystal Falls