Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - League City provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
234 reviews
5 stars
163
4 stars
25
3 stars
10
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Many customers praised the veterinarians and staff for their kindness, knowledge, and care for pets, highlighting positive experiences with specific doctors.
Customer Service Issues
Numerous reviews pointed out poor customer service, particularly at the front desk, with reports of rudeness and lack of communication.
Long Wait Times
Several customers expressed frustration over long wait times for appointments and services, even when scheduled in advance.
Concerns Over Care Quality
Some customers reported dissatisfaction with the quality of care, citing misdiagnoses and inadequate treatment for their pets.
Pricing and Insurance Complaints
There were complaints about high costs and dissatisfaction with the pet insurance plans offered, with some customers feeling pressured to purchase unnecessary services.
- MBMissy B.Sep 17, 20251.0I’ve used Banfield for years - since 2011. I’ve never been upset with them until now. My little dog was diagnosed with an endocrine problem this summer. The vet said he should be put on medication. She said she would check dosage and see if they had it and that she’d call me back. It’s been months and I have not heard from the Vet since. In the meantime, I have researched causes and how to improve the hormones needed for this condition. I have changed his diet and started him on supplements. All the symptoms he was having are now gone. I’m very disappointed in Banfield and won’t go back.
- GSGigi SteeleSep 11, 20255.0The veterinarians and techs are kind, helpful, and knowledgeable. They take such good care of Sallie Mae. We have been with them over 25 years.
- SCShannon CusickSep 10, 20251.0I cannot begin to iterate the incompetence of these people. They have never gotten one thing right and our pets have suffered the consequences from it. Severely. They also trap you in a contract so if they screw up, you can do nothing about it. Contract or no, I'll never put my animals in this sort of danger again.
- JSJerry StocktonJul 22, 20255.0They are treating our babies like family. Thanks for the kindness and professionalism.
- SRSamuel RodriguezJun 28, 20251.0Been on hold for 45 min then called back just to be on hold again for 30 min. I called back once more just to remain on hold to be hung up again. All I'm trying to do and transfer my dog records from one Banfield to another but they could not locate my dog because information was switched. Very unprofessional.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in League City?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in League City is accepting new patients now.
What types of veterinary services does Banfield Pet Hospital offer?
They provide a variety of services including preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, DNA testing, spay/neuter, and end of life care.
Is emergency care available at Banfield Pet Hospital?
No, Banfield Pet Hospital does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialty providers if needed.
Can I schedule an appointment online or via an app at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or use the Banfield app available on iOS and Android for convenient scheduling.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, dental care, and nutrition consultations. It automatically renews annually and discounts apply to treatments for abnormal conditions but it is not insurance.
How do I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
You can pay monthly with automatic withdrawals from your bank or credit card, or choose to pay the full amount upfront to fit your budget.
Where is Banfield Pet Hospital located in League City?
Banfield Pet Hospital is located at 1911 W League City Pkwy, Suite 100, League City, TX 77573, USA.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby places include Dutch Bros Coffee for a refreshing drink, Crust Pizza Co. for a meal, and Brittany Bay Park if you want to enjoy some outdoor time with your pet after your visit.
Are there any nearby urgent care clinics near Banfield Pet Hospital for non-veterinary medical needs?
Yes, AFC Urgent Care League City and AFC Urgent Care League City Parkway are nearby for urgent medical care needs not related to pets.