Petco Grooming

Reviews

• MM

  Mel

  Nov 6, 2025
  1.0
  Literally the worst service I have ever received. I was kept waiting for over 20 minutes while they were chatting in the back and the groomer was extremely rude. Will be taking my dog elsewhere from now on.
• AB

  Alice Burley

  Oct 30, 2025
  1.0
  Absolutely Horrible Experience – Do Not Bring Your Dog Here. Costly Vet Bill… I recently moved to the area and decided to take my Old English Sheepdog to this Petco location for grooming. My dog has been groomed her entire life by numerous groomers across different states, and I’ve always been told how friendly, patient, and well-behaved she is during appointments. Unfortunately, my experience here was unlike anything I’ve ever encountered. I dropped her off at 8:15 AM for a full grooming appointment (about $108 with add-ons). After three and a half hours, I received a call from the groomer saying they were unable to finish because of my dog’s “behavior.” They recommended next time booking a VIP appt. So they only would attend to her. I was told she had been in and out of a kennel repeatedly and had become anxious, even having multiple bouts of diarrhea. It became clear to me that the groomer was overbooked and my dog had been left alone and stressed for long periods of time while she tended to multiple dogs. When I arrived to pick her up, I was absolutely heartbroken. My poor dog had once again soiled herself and was dripping all over the floor/legs. She was visibly shaken, wet, and anxious, completely unlike herself. To make matters worse, her haircut was an absolute disaster: uneven chops, patches shaved down to the skin, long hair left on her paws, and her face and head completely untouched. They didn’t even do her nails in the 3.5 hours she was there… I immediately called Anna’s Grooming (about 15 minutes away), and they kindly told me to bring her in so they could assess the damage. They were shocked by her condition and the poor quality of the grooming. Because my dog was so anxious and uncomfortable, they asked me to wait a couple of days before bringing her back to be fixed—and when I did, they did an amazing job correcting what Petco had done. When I got home and examined my dog more closely, I realized why she had been having so much diarrhea. Petco had expressed her anal glands improperly, leaving the area red, swollen, and painful. My vet confirmed this and said it could easily cause infection, so I had to purchase an antibacterial spray to treat her and prevent further complications. I’m absolutely astonished and disgusted by what happened here. This wasn’t just a bad haircut—it was neglect and clear mishandling. My dog has been to countless groomers, even in unfamiliar places, and she has never once reacted this way. Petco tried to blame it on “a new environment,” but that couldn’t be further from the truth. They tried hiding what they had done which is dishonest practice in the first place. Very unethical. Improperly expressing a dog's anal glands can cause inflammation, irritation, pain, and potentially lead to serious complications like infection or abscesses. While it can cause an upset stomach and temporary loose stools due to stress never have them do it here…. 10/10 do NOT recommend bringing your pet here. Save yourself—and your dog—the trauma and go somewhere that truly cares about the animals in their care.
• GG

  Garden Gnome

  Sep 26, 2025
  5.0
  Thank you Desi for all you do #petgroomer #petco
• MA

  Marjorie Armstrong

  Sep 21, 2025
  5.0
  What an excellent job of grooming! Thank you
• AM

  Ariana Mares

  Sep 7, 2025
  1.0
  I’m writing to express my deep disappointment with the grooming service my golden doodle received at your location. Despite clearly communicating our grooming preferences, the staff did the exact opposite of what was requested. My dog’s coat was severely butchered, and the result was not only upsetting but completely unacceptable. This was by far the worst grooming experience we’ve ever had. My dog was visibly distressed, and the cut was not only aesthetically poor but also inconsistent with the breed’s grooming standards. I trusted your team to care for my pet, and that trust was broken.

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