Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Killeen provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
364 reviews
5 stars
226
4 stars
38
3 stars
18
2 stars
13
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, particularly at the front desk, citing rudeness and lack of responsiveness.
Staff Competence
While some reviews praised the veterinary staff for their care and professionalism, others expressed dissatisfaction with the quality of care and miscommunication regarding treatments.
Appointment Availability
Numerous customers complained about difficulties in scheduling appointments, especially for urgent care, leading to frustration and the need to seek alternative veterinary services.
Pricing Concerns
Several reviews highlighted concerns about high prices for services and medications, with some customers feeling that the value of the wellness plans did not meet their expectations.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with the care their pets received, praising specific staff members for their kindness and professionalism.
- LVLisa VolleDec 6, 20251.0I had an appointment for my dog and showed up on time. I was told I did not have an appointment now or any appointment. Then I was texted and asked why I missed my appointment! This is a breach of the terms of our contract. No service. Are you kidding?!? Moving to another Banfield Hospital and will drop the policy as soon as I can get out of the contract.
- SSSarah SaffronNov 21, 20251.0Dont waste your time or money. They dont care about your pets. Just how much money they can get out of you. They charge for services you will not recieve. They will auto renewal your program even if you cancel. Worst decision I ever made with my pets.
- S#SC17 Channel17 (Midwest Saam)Nov 11, 20255.0Good job
- DDDanye D.Oct 14, 20255.0Update: The staff working the day I came in were Very professional personable and the rooms were very clean. They took great care of my cats neuter. Answered all my questions and he is doing amazing. I moved my other pets records from a different vet to this location. Very pleased.
- LRLuis RosarioOct 12, 20255.0Great service, great staff...
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Killeen offer?
Banfield Pet Hospital offers preventive care, vaccinations, dental care, parasite control, nutrition and behavioral counseling, microchipping, spay/neuter, end-of-life care, DNA testing, and more.
What are the operating hours for Banfield Pet Hospital in Killeen?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. They can offer urgent care advice during hospital hours and provide referrals if needed. For emergencies outside hospital hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It is an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care, designed to keep your pet healthy. It automatically renews yearly unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread the cost monthly via automatic payments from a bank account or credit card, or pay the full amount upfront.
How do I schedule an appointment at Banfield Pet Hospital in Killeen?
You can schedule appointments online via their website or app, including in-room, drop-off, or virtual visits for Optimum Wellness Plan members.
What nearby stores can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can find stores like ALDI USA for groceries, PetSmart for pet supplies and grooming, and Spec's Wines, Spirits & Finer Foods if you want to shop for specialty foods and beverages.
Is there a nearby PetSmart near Banfield Pet Hospital and what services does it offer?
Yes, PetSmart is located nearby and offers pet grooming and pet store services, which can be convenient for your pet care needs before or after your veterinary visit.
Are there entertainment or shopping options near Banfield Pet Hospital in Killeen?
Yes, nearby you can visit Academy Sports + Outdoors for sporting goods, Target for general shopping, and Toys"R"Us for toys, providing activities or errands alongside your pet’s care visits.