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Petco

4.2
(1018 reviews)

Business Details

513 S Mason Rd, Katy, TX
77450, United States
(281) 647-9779

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Katy. Visit your local Petco at 513 S Mason Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Katy Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
513 S Mason Rd, Katy, TX
77450, United States

Hours

Reviews

4.2
1,018 reviews
5 stars
612
4 stars
217
3 stars
89
2 stars
28
1 star
72

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Lina, Katie, and Joel providing exceptional service.

Store Condition

Several reviews noted that the store was messy, cluttered, and in need of updates, which detracted from the overall shopping experience.

Grooming Services

There were mixed reviews regarding grooming services, with some customers expressing dissatisfaction due to poor handling and long wait times, while others had positive experiences.

Product Availability

Customers appreciated the variety of pet supplies available, but some expressed concerns about the health of animals and the quality of certain products.

Customer Service Issues

A few reviews highlighted negative experiences with specific employees, indicating a need for improved customer service in certain situations.
  • ER
    Eve R
    Feb 15, 2026
    5.0
    Lina was amazing. She was very helpful. She answered all my questions and gave great tips and advice.
  • MS
    M S
    Feb 15, 2026
    2.0
    During our second session with trainer Lina, we were removed from class within the first 5 minutes because my puppy was described as “too nervous.” He was calmly sniffing and exploring, as most 4-month-old puppies do in a new environment. I felt this decision was rushed and lacked patience. We were referred to veterinarians for anxiety after only a brief observation, and I was hoping for guidance and support rather than being dismissed so quickly.
  • JJ
    JR.
    Feb 8, 2026
    1.0
    No me quisieron vender un pez porque no compré la pecera, me dijeron no puede venderle el pez si no tiene pecera, yo la iba a comprarlo en otro sitio. mi hija estaba emocionada con su pez y se puso muy triste; en vez de salir feliz sales desilusionada de ese sitio. La mujer de lente cabello negro que me atendió fue muy odiosa. No recomiendo ese sitio.
  • SM
    Stephanie Murillo
    Feb 5, 2026
    5.0
    Easy to find items and friendly stuff
  • JD
    J Dix
    Jan 24, 2026
    5.0
    Lina is absolutely awesome, very professional knowledgeable and has an amazing personality! Great service, Lina is definitely an asset to the Petco organization!

Frequently Asked Questions About Petco

Does the Petco Mason Park location have a vet hospital?

No, Petco Mason Park does not have a full-service vet hospital.

Does Petco Mason Park offer vaccinations?

Yes, Petco Mason Park provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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