Petco

4.3
997 reviews

About

Pet StorePet supply store
Visit your Katy Pet Store located at 513 S. Mason Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
513 S Mason Rd, Katy, TX
77450, United States

Hours

Reviews

4.3
990 reviews
5 stars
596
4 stars
214
3 stars
87
2 stars
26
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and knowledgeable, providing excellent customer service during visits.

Store Condition

The store is noted to be somewhat disorganized and messy, with some customers expressing concerns about the cleanliness and stock levels.

Product Availability

While many customers appreciate the variety of products available, there are complaints about certain items being out of stock or the quality of some products.

Grooming Services

Grooming services received mixed reviews, with some customers satisfied while others reported poor experiences and issues with staff professionalism.

Staff Attitude

Most reviews highlight the positive attitude of the staff, although there are isolated incidents of unprofessional behavior from certain employees.
  • JW
    Jessica Wilson
    Nov 3, 2025
    5.0
    Would shop more if I could have Nulo coupons sent to my address or in the store posted in Nulo products and apple paws products coupons a must.
  • JK
    Jamie Klotz
    Oct 27, 2025
    4.0
    Very helpful with my pet food.
  • LM
    Lisa Meier
    Oct 14, 2025
    5.0
    Very friendly staff. Helped me locate what I was looking for & updated my phone number & my general information. Have very reasonable prices...
  • RH
    Roxana Hernandez
    Oct 13, 2025
    5.0
    I went in on a hunt to buy my son his first aquarium. Katie was the one who helped us and was so knowledgeable about everything, even went out of her way to look for the best deals to get everything I needed. There’s not many workers out there like that so I was very appreciative of that, makes one come back for more and more. I did come back after my aquarium was settled, got water tested and our first 2 fish with Katie again and was still as great as the first time and even remembered us. The time after to add more fish was with Monroe and he was so sweet and helped me get the last couple of fish for our tank. They gave me the best customer service and I’m thankful for their help.
  • JC
    Jay Choi
    Oct 13, 2025
    4.0
    Pet store. Like all of the other petcos. This one is a bit older but still had a decent selection.

Frequently Asked Questions About Petco

Does the Petco Mason Park location have a vet hospital?

No, Petco Mason Park does not have a full-service vet hospital.

Does Petco Mason Park offer vaccinations?

Yes, Petco Mason Park provides vaccinations.