Banfield Pet Hospital

Reviews

• AR

  Armando Rodriguez

  3 days ago
  5.0
  Everything went great as expected very nice staff and Jasmin and Dr. Cahal were great with Biscuit!
• ME

  Marius van Eeden

  Feb 24, 2026
  2.0
  I’ve been taking my pet to Banfield the last 8 years when they were still located inside the petsmart. I have been having issues every time now getting heart worm medication from this Banfield. The comprehensive exam prior to my most recent I was told that the medication will ship to my house after 6 weeks I called stating that I still haven’t received my dog’s medication they informed that the particular medication is not available and I can do a generic medicine. They never informed me or contacted me that there is an issue with his medication and that after 6 weeks it still hasn’t shipped. My most recent visit (dec 29) I was told after the comprehensive exam that they will ship the medication. It’s now February 24th and nothing. I called them and all they said was that there was something wrong with the system and it never shipped. They said that they have in stock and I could come pick it up. I asked if they can ship it to me like they promised they would 2 months ago and I was told that I would be charged a fee to ship is to me due to their system glitch. So not only do they want to now charge me to ship medication that they should have shipped 2 months ago and never informed me that there was an issue and now I have to take time out of my day to drive to Banfield to pick up medication they should have sent me 2 months ago. I will be picking up the medication tomorrow and cancel my Banfield pet insurance right after. I already received better quotes from other insurance providers.
• MF

  Melanie Fisher

  Jan 26, 2026
  5.0
  Staff and doc were great!
• AS

  Alia Saadsaoud

  Jan 20, 2026
  5.0
  Can’t thank Cameron enough for all the help he provided me with today. Great attitude and very professional.
• PL

  Pani Larosski

  Dec 27, 2025
  1.0
  I have been taking my dogs to this Banfield location for years, mainly because of Dr. Dhami, who is wonderful and truly cares about her patients. On November 30, I brought my dog Benji in for bloodwork. The results showed elevated liver values and a few other concerning numbers. I was extremely upset and even began consulting a nutritionist to help him. When the nutritionist asked to see the bloodwork, I realized that Banfield had given me another dog’s blood test results. I immediately called the clinic and explained the situation. After following up multiple times over the next 3–4 days, I was told they would redo the bloodwork at no charge. However, today I received a call confirming Benji’s appointment and was suddenly informed that I would be charged, and that they now claim all the original work was done correctly. They also said they would finally send me the “correct” results—a month later. When I reviewed the emailed results, they did not match the paper copy I had previously received, which only added to the confusion and concern. My biggest issue, aside from the serious error with my dog’s medical records, was the interaction with Christian Estrella. She was extremely rude during our conversation. When I asked to speak to a manager, I was told one was not available, and she dismissively said, “It is what it is,” and that I could take my complaint to a higher manager if I wanted. Between receiving the wrong bloodwork, the lack of accountability, and the unprofessional attitude, I no longer feel confident trusting this clinic with my dog’s care. It’s very disappointing, as I’ve been a loyal client for years, but I will now have to look for another veterinarian.

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