About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.6
166 reviews
5 stars
100
4 stars
7
3 stars
3
2 stars
4
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback indicates a mix of experiences with staff, ranging from friendly and caring to rude and dismissive.
Quality of Care
While some customers praised the quality of care and compassion shown to their pets, others reported serious issues with misdiagnoses and lack of thorough examinations.
Customer Service
Numerous reviews highlighted poor customer service, including difficulties in communication, billing issues, and unprofessional behavior from staff.
Cleanliness
Several customers noted cleanliness issues within the clinic, with some describing unsanitary conditions in exam rooms.
Pricing Concerns
Many reviews mentioned high costs and unexpected charges, leading to dissatisfaction with the value of services provided.
- ABAlicia BarbozaJan 5, 20265.0Great place to check your pet!
- PLPani LarosskiDec 27, 20251.0I have been taking my dogs to this Banfield location for years, mainly because of Dr. Dhami, who is wonderful and truly cares about her patients. On November 30, I brought my dog Benji in for bloodwork. The results showed elevated liver values and a few other concerning numbers. I was extremely upset and even began consulting a nutritionist to help him. When the nutritionist asked to see the bloodwork, I realized that Banfield had given me another dog’s blood test results. I immediately called the clinic and explained the situation. After following up multiple times over the next 3–4 days, I was told they would redo the bloodwork at no charge. However, today I received a call confirming Benji’s appointment and was suddenly informed that I would be charged, and that they now claim all the original work was done correctly. They also said they would finally send me the “correct” results—a month later. When I reviewed the emailed results, they did not match the paper copy I had previously received, which only added to the confusion and concern. My biggest issue, aside from the serious error with my dog’s medical records, was the interaction with Christian Estrella. She was extremely rude during our conversation. When I asked to speak to a manager, I was told one was not available, and she dismissively said, “It is what it is,” and that I could take my complaint to a higher manager if I wanted. Between receiving the wrong bloodwork, the lack of accountability, and the unprofessional attitude, I no longer feel confident trusting this clinic with my dog’s care. It’s very disappointing, as I’ve been a loyal client for years, but I will now have to look for another veterinarian.
- RRredondo330Dec 17, 20255.0I took Misha mid December 2025 for her annual check up. I was greeted from the moment i arrived at Banfield Vet Hospital Katy on Fry rd. It was my first time at this place as it is my son in law who brings her normally. This place is awesome. Right after check in and weight we were taken to our room, the place was pristine clean. Keep in mind you’re at the vet. Still very nice. Little bit later our nurse came Jazmin (photo attached) she is great and explained me my options at full detail. Then a few mins later the License Vet came, Dr Dilraj Dhami. She follow up and took Misha for blood work, other tests and vaccines. It is 1 hour or less fater. We are at home now and Misha is so happy now playing with his old friend Benzo. All is good. Life is good and better with dogs and even more with Frenchies around you for extra love.
- MMmike mustafaNov 26, 20251.0Rude servers indicate doctors
- EMEnitt MosqueraNov 10, 20255.0Me recibieron a mi perrita a tiempo y le hicieron una buena revision, le pusieron vacunas y exámenes de lab. Todo tranquilo y muy profesional.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
What services does Banfield Pet Hospital in Katy offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing.
What are the regular operating hours for Banfield Pet Hospital?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside of hours, contact your local emergency hospital.
Do I need an appointment to visit Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
Where is Banfield Pet Hospital located in Katy?
Banfield Pet Hospital is located at 6825 S Fry Rd, Suite 1500, Katy, TX 77494, USA.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is designed to accommodate people with disabilities.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, you can schedule an appointment online via their website or through the Banfield mobile app available on iOS and Android.
Which dining options are near Banfield Pet Hospital for a meal before or after my visit?
Nearby dining options include Panino's sandwich shop, Pei Wei Asian Kitchen, MOD Pizza, Subway, Tony's Italian Deli, Golden Stix Chinese restaurant, Papa John's Pizza, and Denny's diner.
Are there wellness or medical clinics near Banfield Pet Hospital in Katy?
Yes, Family Clinic: Jennifer Gwozdz, Priority Emergency Care, and UrgentVet veterinary clinic are located nearby for additional health and emergency services.
What nearby places could I visit for relaxation or beauty services when coming to Banfield Pet Hospital?
Nearby you can visit Kaaya Laser and Skin Care, European Wax Center, Wen Chic Salon and Spa, Bliss Nails, Sweet Three Nail Lounge, and Retreat PediSpa for various beauty and spa treatments.