Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
185 reviews
5 stars
116
4 stars
19
3 stars
9
2 stars
7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, compassionate, and knowledgeable, providing excellent care for their pets.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including poor communication, long wait times, and unreturned calls.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plan, citing high costs and feeling misled about its value and coverage.
Mixed Experiences
While some customers had positive experiences, others reported serious issues with care and misdiagnoses, leading to a lack of trust in the clinic.
Facility Cleanliness
The clinic was noted for being clean and well-maintained, contributing to a positive atmosphere for pet visits.
- MVMarlene VillanuevaOct 28, 20255.0I had a great experience with Banfield! I had a drop off appointment and was really nervous about how stressful it might be for my lab, especially since it was her first time there. The staff were so kind, they let me stay in the room with her and explained everything clearly. I also signed up for the wellness plan which is super affordable and even includes discounts on medicine! I highly recommend this location, thank you to the staff for being so friendly and accommodating.
- DCDavid CollinsSep 15, 20255.0We have four Banfield pets and have been clients for many years. We love the service at the Hutto location and the convenience of locations in other cities. We had our daughter at UNT register her cat in Dention where he was serviced until he was with us right now at the Hutto location. Very good team to work with!
- KHkerrie HowesSep 15, 20255.0Dr. Kelly, Erin, Tori, all of the techs are so wonderful and you can tell they love animals. They have always been so accommodating and wonderful to our kids and we highly recommend them!
- LBL BuckleySep 11, 20255.0I have been taking my dogs to Banfield for over 10 years and they have always been well cared for.
- ASAudrey Estrada SerenilSep 10, 20251.0Did not explain well, my dog was traumatized after going there.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Hutto?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
Banfield Pet Hospital does not offer emergency care services. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if necessary. For emergencies during non-hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's official scheduling page or use the Banfield app available on the Apple App Store and Google Play Store for convenient booking.
What veterinary services does Banfield Pet Hospital offer?
Banfield provides a range of veterinary services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
Is telehealth veterinary care available at Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 general pet care advice and triage support through Vet Chat™, a telehealth service available via the Banfield app.
What safety measures are in place at Banfield Pet Hospital due to COVID-19?
Banfield encourages drop-off services to minimize contact, increases cleaning protocols, and promotes virtual consultations via Vet Chat™. They advise calling ahead to prepare for your visit and ensure pet safety.
How do Optimum Wellness Plans at Banfield work?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, screenings, nutritional and dental consultations. They renew annually unless paid in full at enrollment, and allow monthly payments or a full payment option.
What are some nearby places I can visit around Banfield Pet Hospital in Hutto?
Nearby places include Jack Brown Cleaners for dry cleaning, Woof Gang Bakery & Grooming Hutto for pet grooming and supplies, and Hand and Stone Massage and Facial Spa for relaxation before or after your visit.
Are there pet-related businesses near Banfield Pet Hospital?
Yes, Woof Gang Bakery & Grooming Hutto is nearby, offering pet grooming and pet store services, which can complement your pet's care visits at Banfield.
What dining options are available near Banfield Pet Hospital in Hutto?
You can enjoy meals at nearby restaurants like Wen's Cafe (Chinese cuisine), Little Caesars Pizza, Taco Palenque (Mexican cuisine), and Smoothie King for quick healthy drinks.