Banfield Pet Hospital

Reviews

• EE

  Essportz

  4 days ago
  1.0
  I hope and pray someone else sees this and decides to take their pet to another location. If this grotesque behavior is being covered up, lord knows what else is. We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent. After being harassed with fear mongering about how sick my dog will get 5 or 6 times after saying no, I had to ask if calling the authorities will get me out of there. Needless to say, a WILD experience. Horrendous salesmanship but more importantly, if this is happening to me it's happening to others and it's disgusting. When I was able to leave, I asked the front desk if we can cancel the plan we just signed up for and was told I cannot (which was a lie. It was within 4 days). I spoke with a Dr. Kelly for an hour+ and she did everything she could to take accountability for the god-awful experience and stated she will work with her team and this person so that never happens again. Fast forward some months and sure enough that same office manager put notes in our account about me being aggressive and they would only talk to my spouse about the dog. No notes left about the office managers actions whatsoever. The gas lighting to cover it all up is nuts! I was contacted on 4/28 by a Dr. Toni Franken after submitting what had happened to corporate. She was polite but completely biased and only interested in looking out for the company not the customer who was badgered, harassed, and ridiculed.
• KK

  Kate

  Apr 24, 2026
  2.0
  The vets are good. My Vet Dr. Carela is lovely and I have interacted with Dr Kelly when she was in the lobby and she also seemed like a great person who was passionate about her work. However, the practice manager seems unserious and many of her staff don’t seem Well trained or appropriate to the occasions they are dealing with.
• BA

  Bruce Andre

  Dec 14, 2025
  4.0
  Wonderful Christmas market but very crowded.
• DB

  Daysie bug

  Nov 23, 2025
  5.0
  My boy did absolutely fantastic at his first big boy checkup! Thanks beyond my heart to the staff and shoutout Jackie and Dr. Kelly for taking care of him, and making him feel welcome! You guys are beyond amazing and I feel comfortable leaving my fur baby!
• MV

  M Villanueva

  Oct 28, 2025
  5.0
  I had a great experience with Banfield! I had a drop off appointment and was really nervous about how stressful it might be for my lab, especially since it was her first time there. The staff were so kind, they let me stay in the room with her and explained everything clearly. I also signed up for the wellness plan which is super affordable and even includes discounts on medicine! I highly recommend this location, thank you to the staff for being so friendly and accommodating.

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