Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Hurst provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
241 reviews
5 stars
166
4 stars
26
3 stars
5
2 stars
6
1 star
38
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Communication Issues
Several reviews highlighted problems with communication, including difficulties in scheduling appointments and receiving timely updates.
Staff Performance
While many customers appreciated the staff's friendliness and professionalism, there were notable complaints about rudeness and unprofessional behavior from some employees.
Concerns Over Policies
Some customers expressed dissatisfaction with corporate policies, particularly regarding wellness plans and the perceived prioritization of profit over patient care.
Mixed Experiences
Overall, experiences varied widely, with some customers reporting excellent service while others faced significant frustrations.
- JWJO WILSDec 26, 20255.0They were amazing with my Daisy & very patient with this old lady. TYVM 😊
- DWDenise WrightDec 18, 20255.0My dog was in pain and bleeding and I got him in right away.
- EAEfrain Santos AponteDec 10, 20255.0Very good
- CJCordie JohnsonDec 2, 20255.0For all of my pets, this Banfield and both Dr. Leos and Dr. Moore have taken very good care of our babies, as well as all of the amazing techs! They are always so excited to see any of our pets, and show a lot of care and attention to their needs. They have also helped us with sudden changes. Although the app is easy and there are often same-day or next day appointments, I’ll typically call when scheduling a same-day just to have a chance to speak about our concerns with the staff. They’re always so good about communicating and helping us get our babies seen, whether it’s a check-up, dental, or sudden injury/illness. They’re also extremely helpful anytime I lose my prescription cards and provide new ones when requested. When they were out of stock of a needed prescription, they helped me find the closest Banfield location that had stock of the medication and called ahead so I could go pick it up with ease. I’m very glad I found this Banfield.
- LVLorena VazquezSep 15, 20255.0Banfield has always been super friendly and helpful not only to me but to my fur babies aswell. I appreciate the help and communication they’ve provided and trust Banfield to assist my pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Hurst?
Banfield Pet Hospital in Hurst is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. They are closed on certain holidays such as Thanksgiving, Christmas, and New Year's.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can receive remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive health care services does Banfield Pet Hospital offer?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations for pets.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews yearly and is not pet insurance.
How can I pay for Banfield’s Optimum Wellness Plan?
You can pay monthly through automatic withdrawals from your bank account or credit card, or opt to pay the full amount upfront to ease budgeting for your pet's preventive care.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready for pickup, and Virtual Visits for Optimum Wellness Plan customers.
What nearby places can I visit when I come to Banfield Pet Hospital in Hurst?
Nearby, you can visit PetSmart for pet supplies, or enjoy dining at Charleys Cheesesteaks and Buffalo Wild Wings. These locations provide convenient options to shop or eat before or after your pet's visit.
Are there convenient transportation or service points near Banfield Pet Hospital in Hurst?
Yes, the UPS Access Point location nearby offers convenient shipping and courier services, and Shell Recharge provides EV charging, which may be helpful for customers visiting Banfield Pet Hospital.
What shopping options are available near Banfield Pet Hospital for additional errands?
Close to Banfield Pet Hospital are stores like Old Navy and DSW Designer Shoe Warehouse for clothing and shoes, Michaels for arts and crafts, and Five Below for affordable gifts, allowing you to combine errands during your visit.