Staff Attitude
While many customers praised the kindness and professionalism of the veterinarians and front desk staff, there were several complaints about the rudeness and unprofessional behavior of some veterinary technicians.
Communication Issues
Customers frequently reported poor communication regarding treatment plans, costs, and follow-up care, leading to confusion and dissatisfaction.
Pricing Concerns
Several reviews highlighted concerns about high prices for services and unexpected charges, with some customers feeling that they were not informed about costs upfront.
Quality of Care
Overall, many customers expressed satisfaction with the quality of care provided by the veterinarians, particularly Dr. Feder, noting her thoroughness and compassion.
Mixed Experiences
While some customers had positive experiences and felt well cared for, others reported significant issues that led to dissatisfaction, indicating inconsistency in service quality.