Petco

4.4
1033 reviews

About

Pet StorePet supply store
Visit your Humble Pet Store located at 19615 Hwy 59 N. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
19615 Hwy 59 N, Humble, TX
77338, United States

Hours

Reviews

4.4
1,024 reviews
5 stars
678
4 stars
193
3 stars
71
2 stars
22
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many employees are praised for being friendly and helpful, there are several reports of rude or unprofessional behavior from specific staff members.

Store Cleanliness

The store is frequently described as clean, well-organized, and well-maintained, contributing positively to the shopping experience.

Product Availability

Customers noted a good selection of products, but some mentioned that certain items were out of stock or hard to find.

Staff Knowledge

Many reviews highlight the staff's knowledge and willingness to assist customers with their pet-related inquiries.

Grooming Services

Grooming services received mixed reviews, with some customers expressing dissatisfaction with the quality of service.
  • AC
    Ashley Carroll
    6 days ago
    5.0
    Love this location, I have a wild husky that can be difficult to bathe and they always do a good job! Ainsley did the grooming and she is very good with my girl, it takes all day cause husky life, but she is super patient.
  • TG
    Tiawanna Gans
    Nov 9, 2025
    5.0
    Excellent customer service and always stocked on just what I need for my Gigi. Wonderful staff!!!!
  • TM
    Tanya M
    Nov 6, 2025
    5.0
    Always have what I need for my 2 dogs, or should I say my family members 😜. Caris is excellent and always so helpful.
  • NP
    nicolas pineda
    Nov 2, 2025
    4.0
    The site was well stocked. I only saw 2 employees. Even though I didn't find what I needed, the cashier was able to provide me with information that was more useful than if I had bought what u was looking for
  • CS
    claudia salazar
    Oct 19, 2025
    1.0
    My experience here has always been good but yesterday night my husband and I went looking for a dewormer for our cats and it wasn’t a good experience. The cashier was so rude and unprofessional. I showed him a picture of the dewormer I was looking for from the petco app. and he had told me they keep them upfront. When he proceeded to check us out he told me the total and I asked him how much each dewormer cost he responded twenty nine something so I told him oh I thought they were on sale for seventeen because that’s what it showed in the app. He immediately got an attitude and told me to show him the app where it showed how much it costed. (He keep on saying show me show me) so I showed him and he told with an attitude “oh well baby if you don’t show me how am I supposed to know” I was shocked by his attitude so all I said was “oh”. I’m honestly not a confrontational person and I was not going to make the situation worse because I didn’t see the point of arguing with someone that is unprofessional but I will leave a review. I really hope that he is able to learn a better customer service.

Frequently Asked Questions About Petco

Does the Petco IAH Airport Area location have a vet hospital?

No, Petco IAH Airport Area does not have a full-service vet hospital.

Does Petco IAH Airport Area offer vaccinations?

Yes, Petco IAH Airport Area provides vaccinations.